Intern (USA Remote)

Presidio Where Teamwork and Innovation Shape the Future
AtâPresidio were at the forefront of a global technology revolution transforming industries throughâcutting-edge digital solutions and next-generation AI. We empower businessesand their customersto achieve more through innovation automation and intelligent insights.

The Role
Presidio Intern will be responsible for the day-to-day operational support and co-management of customers IT environments. The daily activities include managing service tickets responding to customer calls resolving technical issues and proactively identifying and addressing potential problems. Additionally you will monitor system alerts maintain and optimize managed services tools and document any changes or updates within customer environments. This individual regularly communicates with team members and leadership to share insights escalate issues and report customer feedback.

Responsibilities include:

Position is 14 hours/week remote and 1am-8am Saturday & Sunday (Eastern). Opportunity to work up to 29 hours/week to cover open shifts due to PTO holidays etc.

• Operational co-management of customers IT infrastructure and user environments
• Queue management to ensure tickets are worked updated and resolved according to documented processes
• Taking customer and end user calls via Managed Services phone queue
• Work reactive and/or proactive tickets
• Participate in problem management and seek opportunities for proactive services
• Create and generate tickets when tasks and actions are identified. Escalate and/or complete work
• React investigate and remediate warning alerts and data in customer environments
• Effectively communicate information to responsible individuals at proper intervals:
  • Business Alignment - all technical findings analysis results opportunities uncovered and recommendations
  • Managed Services Team - updates knowledge share of any kind
  • Managing Consultant daily: commendations from customers escalations customer satisfaction issues or challenges
• Execute tasks assigned by Managing Consultant and/or Managers

Required Skills and Professional Experience:

• Working towards or just completed a technology focused Associate or Bachelors degree
• Understands network connectivity
• Understands basics of Windows servers and workstations
• Understands and can follow service management methodology such as ITIL

Additional Desired Skills and Professional Experience:

• Organized and able to work independently overnight
• Strong communicator internally and externally
• Documentation skills re searching and updating
• Professional approach to work and customers

Your future at Presidio
JoiningâPresidioâmeans stepping into aâculture of trailblazersthinkers builders and collaboratorswho push the boundaries of whats possible. With our expertise inâAI-driven analytics cloud solutions cybersecurity and next-gen infrastructure we enable businesses to stay ahead in an ever-evolving digital world.

Hereâyour impact is real.âWhether youre harnessing the power ofâGenerative AI architecting resilientâdigital ecosystems or drivingâdata-driven transformation youll be part of a team that is shaping the future.

Ready to innovate Lets redefine whats nexttogether.

About Presidio
At Presidio speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation security networking digital transformation and cloud computing. Presidio fills gaps removes hurdles optimizes costs and reduces risk. Presidios expert technical team develops custom applications provides managed services enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit .

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Applications will be accepted on a rolling basis.

Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race color creed religion national origin age sex citizenship ethnicity veteran status marital status disability sexual orientation gender identification or any other characteristic protected by applicable federal state and local statutes regulations and ordinances.

To read more about discrimination protections under Federal Law please visit: you have any difficulty using our online system and need an accommodation in the job application process due to a disability please send an email tofor assistance.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services please provide priority referrals to.

Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Recruitment Agencies Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.

Required Experience:

Intern