Market Research Manager, Customer Experience
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Job Location:
Chicago, IL - USA
Monthly Salary:
$ 77000 - 82000
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
What makes this role important at Ipsos
The Market Research Manager (internally known as Account Manager) will be an integral part of the Customer Experience team. The successful candidate will hold considerable responsibilities and play a significant role in the maintenance and growth of long-term client relationships. The Account Manager will report to a Research Director on the team and will be responsible for the management and analysis of research projects across a broad array of categories and industries.
What success in this role looks like:
This individual will be responsible for generating new business by navigating potential client organizations. They will work collaboratively with a team of CX subject matter experts in advisory service design research analytics and technology to develop meaningful outreaches and solution against client objectives.
What you can expect to be doing:
- Execute all aspects of the research process from questionnaire writing and research design field management analysis and interpretation of results through to preparation of reports
- Liaising on a regular basis with all key internal operations groups (data collection data processing and results reporting) to ensure that accurate reliable results are delivered to client in a timely cost-efficient manner
- Build and maintain relationships with key clients by responding to queries and providing updates per client requests
- Maintains project budget and works with team to ensure all aspects of the study continue to operate smoothly; responsible for quality assurance throughout the life-cycle
This might be the job for you if you have:
- Completed Bachelors Degree in related field masters level education an asset
- 2-3 years of market research experience; customer experience research an asset
- Advanced proficiency with MS Office Suite; specifically MS Excel and MS PowerPoint
- Superior organizational skills unflagging attention to detail & demonstrated commitment to the accuracy and completeness of information
- Data savvy with a strong attention to detail and accuracy
- Basic knowledge of SPSS and/or other quantitative reporting tools highly desirable
- Prior experience using Customer Experience Management (CXM) tech platforms (e.g. Qualtrics Medallia InMoment) highly desirable
- Ability to manage multiple projects simultaneously while maintaining a strong client service orientation
- Ability to manage complex multi-faceted project budgets and to create manage and commit to a project plan schedule and budget
- Highly motivated self-directed & possess a driven personality capable of working within tight deadlines
- Thrives within a team environment
- Excellent written & verbal communication skills with well-developed interpersonal and presentation skills
If you dont meet 100% of the requirements we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization not just the one youre applying to!
In accordance with NY/CO/CA/WA law the estimated base salary range for this role is $77000 to $82000. Your final base salary will be determined based on several non-discriminatory factors which may include but are not limited to location work experience skills knowledge education and/or certifications.
Whats in it for you:
At Ipsos youll experience opportunities for Career Development an exceptional benefits package (including generous PTO healthcare plans wellness benefits) a flexible workplace policy and a strong collaborative culture.
To find out more about all the great reasons to work at Ipsos how were making an impact around the world and more about our benefits and employee programs please visit:
Why Work at Ipsos US
Commitment to Diversity
Ipsos recognizes the necessity of building an inclusive culture that values each employees individuality and diverse perspectives. For more than 40 years our mission has been to generate and analyze data about society markets brands and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos diverse employees who compile and analyze this datathey are the essence of who we are and what we do.
We are committed to providing equal opportunity to all employees creating an environment that promotes inclusion and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner in line with code of best practices concerning diversity and inclusion human rights equality and civility for every individual.
Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin protected veteran status or any other protected class and will not be discriminated against on the basis of disability.
#LI-AA1 #LI-Hybrid
Required Experience:
Manager
Key Skills
- Qualtrics
- Quantitative Research
- Spss
- Data Collection
- Microsoft Powerpoint
- Research Experience
- Survey Design
- Qualitative Research
- Market Research
- Merchandising
- Customer relationship management
- Data Analysis Skills
About Company
In our world of rapid change, the need for reliable information to make confident decisions has never been greater. At Ipsos we believe our clients need more than a data supplier, they need a partner who can produce accurate and relevant information and turn it into actionable truth. ... View more
