Event Experience Manager (NE)

Kissimmee, FL - USA

Monthly Salary: Not Disclosed

Posted on: 5 days ago

Vacancies: 1 Vacancy

Department:

Event Management

Job Summary

Description

JOB SUMMARY

Manages the execution of all aspects of events to include planning day to day coordination and exit strategies. Serves as meeting planning advocate and liaison to all operational departments. Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience. Utilizes software for generation of necessary program. Advises client on current status of events and function. Coordinates any changes necessary. Maintains program knowledge by attending planning meetings conference calls reviewing group resumes and banquet event orders (BEOs) prior to group arrival. Partners with Conference planning team to verify issues are identified and resolved. Attends planning visits welcome receptions tie-down meetings any internal meetings related to security parking or production. Proactively resolves potential meeting or room set issues. Utilizes available resources to meet client requests or resolve client issues. Verifies that room requirements such as lighting temperature AV equipment and room set meet client expectations.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 3 years in the event management or related professional area.

Bachelors degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; 1 year of experience in the event management or related professional area required.

CORE WORK ACTIVITIES

Assisting in Event Operations

Manages the execution of all aspects of events to include planning day to day coordination and exit strategies.

Serves as meeting planning advocate and liaison to all operational departments.

Assists with coordination of all convention group plans and catering needs with all required operational departments.

Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience.

Utilizes software for generation of necessary program documents to include but not limited to pass on reports Banquet Event Orders (BEOs) post-convention report and change logs.

Advises client on current status of events and functions including items pending and action items. Coordinates any changes necessary.

Maintains program knowledge by attending planning meetings conference calls reviewing group resumes and banquet event orders (BEOs) prior to group arrival.

Partners with Conference planning team to verify issues are identified and resolved.

Attends planning visits welcome receptions tie-down meetings any internal meetings related to security parking or production.

Resolves potential meeting or room set issues proactively.

Utilizes available resources to meet client requests or resolve client issues.

Verifies that room requirements such as lighting temperature AV equipment and room set meet client expectations.

Providing Exceptional Customer Service

Delivers excellent customer service throughout the customer experience and encourages the same from other employees.

Coordinates and communicates event details both verbally and in writing to the client and property operations.

Responds to and handles guest problems and complaints.

Uses personal judgment and expertise to enhance the client experience.

Stays available to solve problems and/or suggest alternatives to previous arrangements.

Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience:

Manager

DescriptionJOB SUMMARYManages the execution of all aspects of events to include planning day to day coordination and exit strategies. Serves as meeting planning advocate and liaison to all operational departments. Verifies on-site delivery of hotel products and services according to conference group...