Customer Service Manager Specialist

Position Description:

Are you a detail-oriented professional with a passion for driving operational excellence and solving complex challenges We are seeking a highly motivated Customer Service Manager to join our dynamic this role you will play a pivotal part in ensuring accuracy across systems streamlining processes and fostering collaboration across internal and client-facing teams.
This is an exciting opportunity for someone who thrives in fast-paced environments embraces change and is eager to contribute to continuous improvement initiatives. If youre a proactive problem-solver with strong communication skills and a knack for data analysis wed love to hear from you.

This role can be performed at any CGI location in the USA.

Your future duties and responsibilities:

Key Responsibilities

. Strong verbal and written communication skills.
. Proven ability to maintain accuracy and consistency across multiple systems and data sources to verify task completion.
. Ability to effectively escalate and coordinate with client and internal teams to resolve issues and remove obstacles.
. Demonstrated capacity to learn quickly document processes accurately and train other team members as needed.
. Strong sense of urgency and ability to perform effectively in a fast-paced environment.
. Skilled in identifying team challenges and process gaps and implementing effective solutions.
. Proficiency in Microsoft Office Suite (Word Excel OneNote Teams Outlook).
. Preferred experience with Salesforce Quickbase and SharePoint.
. Ability to analyze data to identify trends both positive and negative.
. Experience using data analysis to implement process improvements streamline workflows and reduce cycle times and redundant efforts across teams.
. Works efficiently with minimal supervision and takes ownership of tasks

Required qualifications to be successful in this role:

. Highly organized detail-oriented and thorough with strong follow-through skills.
. Independent and resourceful with the confidence to ask questions and seek clarity.
. Excellent communication and collaboration skills across all organizational levels.
. Proven ability to stay adaptable and composed amid shifting priorities or ambiguous situations.
. Resilient under pressure maintaining focus on solutions and timely execution.
. Strong presentation organization and Excel skills required; written communication is a must.
. Comfortable researching across multiple systems to identify ownership and confirm completion of complex tasks.

Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set level experience relevant training and licensure and certifications. To support the ability to reward for merit-based performance CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $32500.00 - $63500.00.
CGIs benefits are offered to eligible professionals on their first day of employment to include:

. Competitive compensation including profit participation program
. Comprehensive medical dental and vision benefits
. Basic life and accidental death & dismemberment insurance
. Matching contributions through 401(k) plan and CGI share purchase plan
. Flexibility and paid accrued vacation leave ranging from 10 to 20 days per year based on job level years of relevant prior experience and years of service
. 10 paid holidays per year
. At least 80 consecutive hours of paid sick/safe leave (except where applicable state/local law requires more)
. Paid parental leave ranging from 20 to 70 consecutive business days based on circumstances of leave and applicable laws
. Bereavement leave ranging from 1 to 7 days per year based on relationship.
. Paid jury duty leave up to time summoned
. Learning opportunities and tuition assistance
. Wellness and Well-being programs

For more detailed information about our benefits offerings visit Benefits CGI Careers

Please note that the benefits listed above are subject to change based on the specific terms and conditions of the contract being supported.


*LI-TM1

Skills:

• Customer Service & Support
• Leadership

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race ethnicity ancestry color sex religion creed age national origin citizenship status disability pregnancy medical condition military and veteran status marital status sexual orientation or perceived sexual orientation gender gender identity and gender expression familial status or responsibilities reproductive health decisions political affiliation genetic information height weight or any other legally protected status or characteristics to the extent required by applicable federal state and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S. please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements and in accordance with applicable laws some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with CGIs legal duty to furnish information.