DescriptionReporting to the West Technical Services Manager youll partner with Regional Sales and our Clinical Genomics Specialists to provide high-quality technical expertise consultancy and representation for Oxford Nanopore solutionsdriving successful adoption across academic clinical and biopharma accounts in Southern California.
What youll do
- Advise pre-sale: lead technical consultations presentations seminars and in-field events at key accounts and conferences.
- Enable post-sale success: guide project planning experimental design sample preparation workflows training (device and software) and downstream data analysis.
- Champion clinical use cases: support customers developing or validating clinical genomics assays; align on success criteria and timelines.
- Own the technical relationship: manage technical success plans for strategic accounts; remove adoption blockers and expand usage.
- Collaborate to win: work closely with Sales and Clinical Genomics Specialists on territory plans and evaluations; provide backup support to adjacent regions.
- Document & learn: track enquiries and outcomes in CRM; capture competitive intel and market trends; communicate insights internally.
What youll bring
Required
- PhD in Life Sciences (or equivalent commercial experience in a customer-facing/support role).
- Strong hands-on lab background in genetics molecular biology and cell biology; practical theoretical knowledge of experimental design and sample preparation (e.g. DNA/RNA isolation fragmentation library workflows).
- Experience developing validating or supporting clinical genomics applications; familiarity with CLIA and awareness of ASCP/AMT certifications.
- Confident presenter and trainer with excellent troubleshooting writing and documentation skills.
- Comfortable in a fast-paced multi-tasking environment; systematic problem solver who communicates clearly and professionally with experienced researchers.
- Proficiency with Microsoft Office and Salesforce (or similar CRM).
Nice to have
- Proficiency with data visualization/analysis and programming (R PythonNumPy pandas).
- Familiarity with Linux for data handling/analysis workflows.
- Fluency in additional languages.
Location & travel
- Field-based in San Diego supporting customers across Southern California.
- Preference for candidates located in San Diego
- Up to 70% travel (including overnights). Valid drivers license and ability to travel independently required.
The salary for this role is between $97479 and $121849USD. The salary offered will reflect the skills and experience of the candidate.
Certain roles within ONT are eligible for annual bonus and stock. These awards are allocated based on individual performance.
Employees based in the US have the option to choose healthcare benefits participate in the company 401(k) plan and company match we also offer short-term and long-term disability coverage basic life insurance and commuter benefits to name a few.
We are proud to be an equal opportunity employer. We select and employ candidates only in accordance with their merits qualifications and abilities to perform the duties of the job regardless of gender marital status race religion color age disability sexual orientation military or veteran status. If you require an accommodation to complete the application or interview process please contact
Required Experience:
IC
DescriptionReporting to the West Technical Services Manager youll partner with Regional Sales and our Clinical Genomics Specialists to provide high-quality technical expertise consultancy and representation for Oxford Nanopore solutionsdriving successful adoption across academic clinical and biophar...
DescriptionReporting to the West Technical Services Manager youll partner with Regional Sales and our Clinical Genomics Specialists to provide high-quality technical expertise consultancy and representation for Oxford Nanopore solutionsdriving successful adoption across academic clinical and biopharma accounts in Southern California.
What youll do
- Advise pre-sale: lead technical consultations presentations seminars and in-field events at key accounts and conferences.
- Enable post-sale success: guide project planning experimental design sample preparation workflows training (device and software) and downstream data analysis.
- Champion clinical use cases: support customers developing or validating clinical genomics assays; align on success criteria and timelines.
- Own the technical relationship: manage technical success plans for strategic accounts; remove adoption blockers and expand usage.
- Collaborate to win: work closely with Sales and Clinical Genomics Specialists on territory plans and evaluations; provide backup support to adjacent regions.
- Document & learn: track enquiries and outcomes in CRM; capture competitive intel and market trends; communicate insights internally.
What youll bring
Required
- PhD in Life Sciences (or equivalent commercial experience in a customer-facing/support role).
- Strong hands-on lab background in genetics molecular biology and cell biology; practical theoretical knowledge of experimental design and sample preparation (e.g. DNA/RNA isolation fragmentation library workflows).
- Experience developing validating or supporting clinical genomics applications; familiarity with CLIA and awareness of ASCP/AMT certifications.
- Confident presenter and trainer with excellent troubleshooting writing and documentation skills.
- Comfortable in a fast-paced multi-tasking environment; systematic problem solver who communicates clearly and professionally with experienced researchers.
- Proficiency with Microsoft Office and Salesforce (or similar CRM).
Nice to have
- Proficiency with data visualization/analysis and programming (R PythonNumPy pandas).
- Familiarity with Linux for data handling/analysis workflows.
- Fluency in additional languages.
Location & travel
- Field-based in San Diego supporting customers across Southern California.
- Preference for candidates located in San Diego
- Up to 70% travel (including overnights). Valid drivers license and ability to travel independently required.
The salary for this role is between $97479 and $121849USD. The salary offered will reflect the skills and experience of the candidate.
Certain roles within ONT are eligible for annual bonus and stock. These awards are allocated based on individual performance.
Employees based in the US have the option to choose healthcare benefits participate in the company 401(k) plan and company match we also offer short-term and long-term disability coverage basic life insurance and commuter benefits to name a few.
We are proud to be an equal opportunity employer. We select and employ candidates only in accordance with their merits qualifications and abilities to perform the duties of the job regardless of gender marital status race religion color age disability sexual orientation military or veteran status. If you require an accommodation to complete the application or interview process please contact
Required Experience:
IC
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