Funeral Home Manager
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
NorthStar Memorial Group is seeking a results-driven operational leader to serve as a Funeral Home Manager at Westchester Funeral Home a high-volume location in Miami FL. This role is ideal for a proven manager from outside the funeral profession who has successfully led cross-functional teams improved operational efficiency and delivered consistent customer experiences in complex service environments.
This is a high-impact leadership role with meaningful autonomy. You will be responsible for day-to-day operations team leadership financial performance and community presence while being supported by a collaborative regional leadership structure. At NorthStar we empower our leaders to run their business set clear goals and make decisions that create long-term value for families employees and the organization.
What Youll Do
- Lead daily operations of a busy funeral home ensuring services are delivered with professionalism efficiency and consistency
- Manage and develop a cross-functional team through clear expectations coaching and accountability
- Own location performance including case volume revenue expense control and overall profitability
- Drive operational excellence by identifying process improvements managing schedules and workflows and ensuring resources are used effectively
- Recruit onboard train and develop staff building a strong bench of future leaders and maintaining high service standards
- Serve as the senior leader on site handling complex situations with empathy sound judgment and composure
- Represent the funeral home in the community participating in outreach efforts such as local events partnerships with churches hospitals nursing homes and community organizations
Why NorthStar Memorial Group
- Meaningful leadership role with real autonomy and accountability
- Entrepreneurial culture rooted in passion accountability caring and teamwork
- Clear achievable goals with recognition for leaders who drive results
- Opportunity to apply proven leadership skills in a mission-driven service industry
What Were Looking For
- 5 years of experience in an operational leadership role within hospitality healthcare retail multi-unit service operations or a comparable people-intensive environment
- 2 years of direct people management experience leading teams across multiple functions
- Demonstrated success running day-to-day operations independently including staffing performance management and financial oversight
- Strong background in process improvement operational efficiency and team execution
- A service-oriented leadership mindset with the ability to support families and staff during emotionally sensitive situations
- Confident communicator with a calm professional presence and the ability to lead through influence and example
- Funeral industry experience is preferred but not required. We value strong leaders and will provide industry training
We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender gender identity national origin disability or veteran status.
Required Experience:
Manager
Key Skills
- Crisis Management
- Pain Management
- Developmental Disabilities Experience
- Employee Evaluation
- Direct Support
- Management Experience
- Remodeling
- Case Management
- Home Care
- Nursing
- Supervising Experience
- Social Work
About Company
NSMG - NorthStar Memorial Group represents the nation’s finest funeral, cemetery, cremation & memorialization locations. We've evolved & led the industry.
