Automation & SCADA Integration Customer Support Engineer

The devices we make at SEL are embedded in the power grid. They prevent blackouts. They make outages safer and shorter in duration; they add cybersecurity automation and communication. They use cutting-edge technologies and operate at speeds that push other pieces of the grid to go faster. As an Automation & SCADA Integration Customer Support Engineer youll provide solutions and services that help our customers protect and control critical electrical infrastructure and power systems worldwide.

In this role you will assist numerous customers just as demonstrated in the video below. You will be helping our customers to successfully automate tasks in the power system environment and beyond! SCADA in West Texas - YouTube

This job might be for you if you:

• Have a Bachelors degree in Electrical Engineering or Computer Science (or equivalent engineering degree)
• Have 3 years of experience in power systems automation and communication.

• Have relevant experience with utility/industrial power systems focusing on automation communications and control including:
  • SCADA fundamentals and protocols (DNP3 Modbus SEL IEC 61850 Ethernet/IP OPC UA).
  • RTUs RTACs IEDs SEL Relays (3XX-8XX series).
  • PLCs HMIs.
  • Serial (EIA-232 EIA-485) and Ethernet (TCP/IP UDP) communications.
  • Firewalls Security Gateways (SEL-362X).
  • Terminal Servers (SEL-3610) Cellular Routers (SEL-3061 or equivalent) Managed Network Switches SDN.
  • IEC 61131-3 programming (Structured Text Continuous Function Chart Ladder Diagram).
  • Troubleshooting with Wireshark.
• Can listen attentively and provide positive helpful and professional communication to both internal and external customers. You maintain composure and professionalism under challenging circumstances.
• Can take on the challenge of unfamiliar tasks and experiment to find new solutions.
• Can create a positive and motivating working environment for all and the ability to cooperatively work in a team.
• Are a strong communicator with excellent technical training speaking writing and customer service skills.
• Can direct daily work activities with general supervision.
• Model high standards of honesty and integrity.
• Have the ability to travel up to 30%.

A typical day might include the following:

• Maintaining and improving your knowledge of power systems SCADA integration system automation and all related SEL products.
• Helping customers apply SEL products through visits demonstrations training courses and phone contact.
• Applying principles theories standard techniques and concepts to provide solutions to a variety of problems.
• Contributing to product specifications application and testing software and literature.
• Participating in SEL marketing and sales activities industry technical meetings and conferences.
• Teaching SEL University courses within core area.
• Contributing to and reviewing white papers application guides industry journals and technical papers.
• Interacting with a diverse range of customers solving technical problems and teaching the best solutions through various channels.

Location

We are open to this position being located in Fairview Heights IL or Lakewood CO.

Competitive pay. Superior benefits. Inspiring work.

People are at the core of our company and we hire employee-owners. We welcome you to learn more about how we support employees.

• Were 100% employee owned. Retirement benefits include an employer funded stock ownership plan (ESOP) and personal 401(k) options.

• We offer top tier medical prescription dental vision life and disability insurance.

• We recognize the importance of a healthy life balance and offer: 10 paid holidays annual vacation accrual starting at 12 days 9 paid sick days and paid family and medical leave that covers 90% of your pay.

• We foster growth and development of our employees through avenues such as STEM courses apprenticeships tuition assistance and engineering development programs.

• Ask our team about other benefits including wellness fertility adoption and flexible spending benefits.

Salary Range Data:

We anticipate filling this position as an Application Engineer at $84000 - $144000 per year. We are open to reviewing candidates with more or less experience and the salary range may differ if filled at a different level. We base our starting pay offer and title on job-related factors such as candidate experience training knowledge and skills.

Communication with Applicants

We communicate with all applicants. If you do not receive a response about your application please check your SPAMfilteror reach out to us at .

SEL is an Equal Opportunity Employer: Vets/Disabled.