Infrastructure Engineer I AWS Support Engineer
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Job Summary
WHO WE ARE:
Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights Zinnia simplifies the experience of buying selling and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold team up deliver value and that we do. Zinnia has over $180 billion in assets under administration serves 100 carrier clients 2500 distributors and partners and over 2 million policyholders.
WHO YOU ARE:
An experienced AWS Support Engineer to join our cloud operations team. This role focuses on providing technical assistance and operational support for AWS environments. Youll work closely with platform engineers responding to incoming support tickets troubleshooting issues and ensuring AWS resources are optimized secure and highly available.
WHAT YOULL DO:
- Respond promptly to support tickets submitted by platform engineers and other internal teams.
- Diagnose troubleshoot and resolve issues related to AWS services including EC2 S3 RDS Lambda VPC IAM and CloudFormation.
- Assist in provisioning configuration and maintenance of AWS resources.
- Monitor system health performance and cost metrics using CloudWatch and other monitoring tools.
- Implement and maintain AWS best practices for security networking and cost optimization.
- Collaborate with DevOps and platform engineering teams to support automation and infrastructure-as-code workflows.
- Escalate complex issues to the appropriate teams and follow through to resolution.
- Maintain documentation for support procedures incident resolutions and operational playbooks.
- Contribute to continuous improvement of internal AWS support processes.
WHAT YOULL NEED:
- Bachelors degree in Computer Science Information Technology or related field (or equivalent experience).
- 24 years of hands-on experience managing AWS environments.
- Experience supporting engineers or developers in a ticket-based or service-desk environment.
- Proficiency with core AWS services (EC2 S3 IAM VPC Lambda CloudWatch CloudFormation).
- Familiarity with Linux/Unix system administration and networking fundamentals.
- Basic scripting skills (Python Bash or PowerShell).
- Understanding of CI/CD pipelines and infrastructure-as-code tools (Terraform CloudFormation).
- AWS Certified SysOps Administrator Associate (preferred)
- AWS Certified Solutions Architect Associate (preferred)
WHATS IN IT FOR YOU
Zinnia offers excellent career progression and competitive compensation. Were looking for the best and brightest innovators in the industry to join our team. At Zinnia you collaborate with smart creative professionals who are dedicated to delivering cutting-edge technologies deeper data insights and enhanced services to transform how insurance is done. Visit our website at for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability.
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Required Experience:
IC
Key Skills
- Active Directory
- VMware
- Cloud
- Windows
- Infrastructure
- Linux
- Troubleshoot
- Desktop
- PC
- Backup
- laptops
- Problem Resolution
- Setup
- hardware
- Technical Support
About Company
Zinnia offers comprehensive technology solutions for insurance carriers and distributors across the full lifecycle of insurance policy administration.
