F&B Maslina Guest Ambassador

We are looking for an F&B Maslina Guest Ambassadora hybrid role that combines the operational duties of a Restaurant Supervisor with the personalized engagement of a Guest Relations specialist.

In this role you serve as the bridge between our service teams (Kitchen Bar Beach Wellness) and the guest ensuring a seamless and high-end experience.

What You Will Be Doing

Operational Management & Leadership:

• Supervise the daily workflow of the Restaurant Bar Abay and Beach areas.

• Perform direct food and beverage service to maintain a high-touch presence on the floor.

• Lead daily meetings and mentor the team to maintain 5-star standards.

• Ensure all indoor and outdoor areas (cushions sunbeds etc.) are immaculate and visually organized.

• Coordinate with Housekeeping and Maintenance to ensure daily resort appearance and address guest needs.

Guest Engagement (The Ambassador Role):

• Serve as the primary point of contact for in-house guest communication.

• Review guest profiles preferences and history to personalize their stay.

• Proactively engage with guests to provide recommendations (cocktails wellness excursions) and anticipate their needs.

• Create small spontaneous touches (amenities seasonal fruits etc.) to enhance the guest experience.

• Resolve guest complaints promptly and follow up personally to ensure satisfaction.

Administrative & Post-Stay:

• Maintain accurate records in the CRM tool and provide daily recaps of guest interactions.

• Coordinate departure logistics and maintain guest connections during the winter season (e.g. holiday messages or return booking offers).

• Assist other departments as needed when occupancy allows in the spirit of multitasking.

Qualifications :

What We Are Looking For

• Experience: Minimum 2 years of experience in 5-star properties. Knowledge of F&B operations and Front Office procedures is essential.

• Competencies: Strong emotional intelligence calm authority and a proactive mindset. You must be able to work under pressure and multitask effectively.

• Skills: Proficient in English (additional languages are a plus). Comfortable with MS Office and Property Management Systems (PMS).

• Education & Requirements: Degree in Tourism Hospitality or a related field. A valid drivers license is required.

• Flexibility: Comfortable working odd hours including nights and weekends to align with guest rhythms.

Additional Information :

What can you expect

• Competitive salary
• Service charge
• Provided accommodation in the city of Stari Grad
• Meal in the staff canteen
• Mediation on finding your winter engagement in other Relais & Chateaux properties in Europe or outside of Europe as well as in some of our other partner hotels
• Opportunity to work in a multicultural and dynamic environment of the 5 * hotel
• Personal and professional progress

Remote Work :

No

Employment Type :

Full-time