Villa Concierge

What youll be doing in this role:

• Delivering refined personalized butler-style service to villa guests ensuring an exceptional and memorable stay
• Acting as the primary point of contact for all guest needs and coordinating every aspect of their villa experience
• Managing smooth and efficient check-ins and check-outs including luggage handling and transportation arrangements
• Assisting with menu inquiries and communicating guest requests directly with the kitchen team
• Anticipating guest preferences and working closely with other departments to deliver seamless service
• Serving guests with discretion elegance and attention to timing standards
• Supporting dining operations 
• Performing essential software operations such as check-ins/outs key activation and departure processing
• Collaborating with the team to maintain the villas premium appearance and ensure every detail meets luxury standards

Qualifications :

Were looking for someone who is:

• Fluent in English both written and spoken
• Knowledgeable in proper cleaning techniques and capable of basic food & beverage preparation and service.
• Proactive anticipating needs and taking initiative.
• An excellent communicator able to connect with guests and collaborate effectively with the team.
• Organised and able to manage multiple tasks while prioritising urgent matters.
• A natural problem-solver calm and effective in unexpected situations.
• A strong team player committed to delivering outstanding guest experiences.
• Guest-oriented always looking for ways to enhance service quality.
• Flexible
• Eager to learn and grow open to new knowledge and responsibilities.
• Highly safety-aware recognising risks and acting preventively.

Additional Information :

What can you expect

• Competitive salary
• Service charge
• Provided accommodation in the city of Stari Grad
• Meal in the staff canteen
• Mediation on finding your winter engagement in other Relais & Chateaux properties in Europe or outside of Europe as well as in some of our other partner hotels
• Opportunity to work in a multicultural and dynamic environment of the 5 * hotel
• Personal and professional progress

Remote Work :

No

Employment Type :

Full-time