Consumer Originations Proactive Outreach Agent Jacksonville FL
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Job Location:
Jacksonville, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Are you energized by a fast-paced environment and passionate about helping customers achieve their homeownership dreams Join our Proactive Outreach team where youll connect potential customers with our expert Home Lending Advisors and play a key role in driving business growth.
As a Proactive Outreach Agent in our Proactive Outreach team youll be at the forefront of our lead generation effort calling customers from various sources confirming interest for mortgage products and seamlessly transferring qualified leads to our Home Lending Advisors. Youll thrive in a dynamic customer-centric team that values collaboration adaptability and a commitment to excellence.
Why Youll Love This Role:
- Be part of a high-energy team that makes a real impact for customers and the business.
- Develop your skills across sales customer service and mortgage operations.
- Work closely with multiple departments and build strong professional relationships.
- Grow your career: At Chase were committed to your professional development. This role offers a strong foundation for advancement into other areas of mortgage banking. Youll learn from experienced professionals and explore a variety of career paths within our organization
Job Responsibilities
- Efficiently manage and prioritize a variety of lead types ensuring timely follow-up and transfers to Home Lending Advisors
- Initiate contact with potential customers provide information and assist in connecting them with the right advisor
- Respond to customer application leads address inquiries and facilitate smooth transitions
- Leverage multiple shared mailboxes and systems maintaining data integrity and quality for all records
- Foster strong relationships with internal partners and customers through real-time communication and follow-up
- Contribute to the development and refinement of procedures templates and job aids to enhance lead management
- Partner with the Sales teams to support overall objectives and foster a cooperative dynamic work environment
- Ensure all activities comply with relevant regulations and company policies
- Demonstrate a commitment to customer service through helpful empathetic and positive interactions
Work Schedule
Candidates must be willing and able to work schedules that support our Sales Teams operating hours which includes certain holidays and weekends.
Required Qualifications Capabilities and Skills
- Ability to work effectively in a team environment prioritizing support service and business needs
- Willingness to take on new tasks and responsibilities as business needs evolve
- Thrive in a fast-paced environment and adapt to change
- Proficient in Microsoft Office (Outlook Excel Word) and able to work with multiple applications simultaneously
- Strong problem-solving attention to detail communication and listening skills
- Demonstrate helpfulness empathy and a positive attitude to support a winning team culture
- Use time effectively focusing on value-added activities
- Strong adherence to compliance regulations
- High School Diploma or GED
Preferred Qualifications Capabilities and Skills
- Familiarity with mortgage originations or servicing systems and processes
- Prior call center experience
- Some College
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such an employment offer for this position is contingent on JPMCs review of your criminal conviction history credit report information available through NMLS and any other information relevant to a determination by JPMC that you demonstrate financial responsibility good character and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.
In addition this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such upon active employment with JPMorgan Chase you will be required to either register on NMLS or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act including successful registration immediately after your start date and timely completion of annual renewal and required updates thereafter.
Any information obtained during the registration update and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred on your behalf to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record if applicable before submitting. Further information about NMLS and registration requirements of registration can be found at: Experience:
Unclear Seniority
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
