Information Technology Manager

Tulsa, OK - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Location Profile:

Waldens Machine was founded in 1976 by Charlie Walden. Primus purchased Waldens in 2006 and PCC purchased Primus in 2011. The Company offers a complete range of products and services including high speed machining (3 4 & 5 axis medium/complex aluminum and hard metal machining) kitting assembly and integration decorative coatings airfoil/propulsion structures specialist and global supply chain management.

Waldens has a reputation for market leading performance and responsiveness in high speed machining. Some of their well-known customers included but are not limited to Boeing Bombardier Spirit Aerosystems Bell Helicopter Airbus and GE Aviation. The Company is fully certified for IS0 9001 and hold Revision C registration for AS9100.

Primary Responsibilities:

Assist with design planning and implementation of server and client operating system upgrade
Responsible for working with site IT teams to ensure network and security policies are being followed
Investigate potential controls weaknesses and provide recommendations for control improvements.
Develop a set of reporting metrics and publishing on a monthly basis
Receive triage and analyze customer requests via telephone and email
Provide responsive and competent end-user support for technology and application questions and problems
Support and troubleshoot network and connectivity issues
Support and troubleshoot stand-alone peripherals (printers scanners) and may provide oversight for company phone systems including land-line and mobile carriers
Configure and support PC laptop and peripheral hardware including installing and configuring software programs
Diagnose and solve hardware problems
Provide subject matter expertise for projects; Manage projects as appropriate
Keep abreast of current software and hardware technology trends and new technology
May occasionally perform special projects; Perform other duties as assigned
Windows XP and MS OS knowledge and working knowledge of MS Office applications
MS Windows Active Directory administration
Extensive hardware troubleshooting experience
Creative problem solving skills with strong troubleshooting skills
Self-starter with ability to frequently multi-task
Ability to communicate clearly and concisely both verbally and written
Ability to deliver customer service to users with various levels of computer knowledge
Identifies automation opportunities by establishing personal rapport with internal clients and learning their process and procedures.
Documents current and future state processes identifying opportunities for automation.
Develops and reports business cases to management to justify project expenses.
Designs reports primarily through Power BI and interfaces using SQL Server Microsoft Excel Pivot Tables VBA Microsoft Access and Microsoft SharePoint and Power Apps to support in the implementation of the items mentioned above.
Defines required inputs and process modifications needed to produce reports and system metrics and to support automation opportunities.
Designs and builds digital dashboard to monitor key performance indicators for processes.
Provides documentation and training for new process implementation guidelines.
Develops and maintains applications and databases specifically utilizing Power BI SQL Server VBA Microsoft Access Microsoft Excel SharePoint and Power Apps - to support automated processes defined above.
Perform other related duties as assigned
Fully on-site presence required

Required Skills:

Bachelors degree in Business Admin Computer Science Information Systems Administration or an alternative technology related field
Minimum of 6 years of experience preferably with 3-4 years as a Manager
Strong proficiency in identifying and evaluating complex network infrastructures
Strong working knowledge of Cisco VMware EMC and MS Windows applications
Experience in managing multiple concurrent projects and working with various levels of management. Experience working with globally located personnel is beneficial
Proficiency in team-building and collaboration verbal and written communication and creative problem-solving
Must have the knowledge skill and ability to meet expectations for required competencies in position which includes: 1) safety health and environmental awareness 2) business ethics and compliance 3) technical/professional competence and quality & time management 4) interpersonal relations and communication skills 5) initiative flexibility innovation and adaptability 6) continuous improvement and problem solving and 7) planning and organizing.
Ability to prioritize and complete multiple tasks and high volume of work on deadline.
Ability to interact professionally with customers suppliers and fellow team members.
Be willing to research evaluate and train new process methods.
Proficient in Microsoft Office (Word Excel Outlook and Power Point);
Well-developed verbal and written communication collaboration and time management skills.
Demonstrates prioritization and planning skills.

Qualifications:

Education: Minimum Bachelors Degree in Business Administration Computer Science Information Systems Administration or an alternative technology related field
Experience: Systems Administration and Network Management
Licenses or certifications: MCSE CCIT CCIE and VMware preferred
Strong background in SQL Server VBA Microsoft Access Microsoft Excel required
Strong Project Management Skills required
Experience in Microsoft SharePoint Syteline (ERP system) Power BI and Power Apps are a plus.
Proven history of automating business processes and creating effective support documentation

Required Experience:

Manager

Location Profile: Waldens Machine was founded in 1976 by Charlie Walden. Primus purchased Waldens in 2006 and PCC purchased Primus in 2011. The Company offers a complete range of products and services including high speed machining (3 4 & 5 axis medium/complex aluminum and hard metal machining) kitt...