Front Office Manager
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Job Location:
Washington, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
What you will be doing:
Reporting to the Rooms Operations Manager responsibilities and essential job functions include but are not limited to the following:
- Assist the Rooms Operations Manager in all aspects of the department and ensure service standards are followed
- Provides support for Reception Operator Service Concierge and Guest Services in the daily operational duties for these areas
- Consistently offer professional friendly and engaging service
- Ensure proper staffing and scheduling of all Front Office Ambassadors and Assistant Front Office Managers in accordance to productivity guidelines
- Assist with bi-weekly payroll
- Participate and lead the hotel upgrade program
- Communicate through pre-shift logs emails and departmental meetings all pertinent information for the respective shift and areas of operation
- Train Front Office Ambassadors and Assistant Front Office Managers in all front office aspects
- Assist guests regarding hotel facilities in an informative and helpful way
- Assist and follow up with any guest inconvenience
- Review processes and procedures looking for area of opportunity and putting in place improvement plan
- Work with Rooms Operations Manager on action plan to increase employee engagement
- Follow departmental policies procedures and service standards
- Follow all safety policies
- Other duties as assigned
Qualifications :
Your experience and skills include:
- Previous leadership experience in a similar role required
- A minimum of two years Front Office management system required
- Highly responsible and reliable
- University/College degree in a related discipline preferred
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs remaining calm and courteous at all times
Additional Information :
Physical Aspects of the Position (include but not limited to):
- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 50 lbs
- Occasional kneeling pushing pulling lifting
- Occasional ascending or descending ladders stairs ramps
Additional Information
Your team and working environment:
- Opportunity to work with a diverse group representative of over 20 countries worldwide
- Experienced group of individuals to train and hone innate skills and abilities
Visa Requirements: Must be legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square is unable to assist with work authorization.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
