German Speaking Customer Service Representative
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1 Vacancy
Job Summary
Danish Speaking Customer Service Representative
Location: Barcelona Spain (On-site)
Contract Type: Temporary Permanent
Working Hours: 38.5h/week Rotational shifts (MondaySunday)
Description
If you are an empathic individual with strong communication skills a problem-solving mindset and an interest in working in an international environment this role could be a great opportunity for you.
As a Danish Speaking Customer Service Representative you will support international customers and business partners ensuring a consistently high level of customer service. This role is based on-site in Barcelona and is open to candidates willing to relocate to Spain with support provided throughout the relocation and onboarding process.
You will act as a key point of contact listening carefully to customer needs and delivering clear solution-oriented support in a fast-paced multicultural environment.
Key Responsibilities
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Handle customer inquiries via phone and email
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Understand and identify customer needs providing accurate and timely solutions
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Act as a mediator between customers and service partners when required
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Clarify questions related to services payments and technical requirements
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Follow established processes and service guidelines
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Ensure a high-quality customer experience in every interaction
Requirements
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Danish: C2 level
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English: Advanced level
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Excellent written and verbal communication skills
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Strong interpersonal skills and a customer-oriented mindset
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Confident user of PC tools including Office 365 CRM systems and internal platforms
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Problem-solving and solution-driven mentality
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Positive motivated and resilient attitude
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Goal-oriented approach to work
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Openness to changing priorities and business processes
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Affinity with online platforms / digital services
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Previous experience in customer service or contact center environments is a plus
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Willingness to relocate to Barcelona and work on-site
Desirable Skills
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Process excellence and continuous improvement mindset
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Strong collaboration and teamwork skills
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High emotional intelligence and adaptability
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Critical thinking and data-driven decision-making
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Solution-oriented approach to challenges
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Entrepreneurial and proactive mindset
Contract & Working Conditions
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38.5 hours/week Monday to Sunday
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Rotational shifts between 09:00 20:00
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2 days off per week
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Salary: 22249 gross/year
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Initial temporary contract with the opportunity to transition into a permanent contract based on business needs
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27 working days of paid holiday per year
Benefits
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Relocation support to Barcelona including onboarding guidance and administrative assistance
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Multicultural and international working environment
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Modern office spaces well connected by public transport
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Opportunity to be part of an industry-leading customer operations team
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3 weeks of paid initial training and ongoing coaching
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Clear learning and career development opportunities
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Flexible remuneration options (e.g. transport nursery school after probation period)
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
