Italian-speaking Customer Experience Expert
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About the Role
As an Italian-speaking Customer Experience Expert you will provide exceptional support to customers across Europe through calls emails and back-office tasks. You will help handle shipments tracking billing claims and general service inquiries while ensuring a top-tier customer experience.
Key Responsibilities
- Handle customer inquiries related to pickups deliveries and shipment tracking.
- Assist with billing issues invoices and claims.
- Support customers with account setup and onboarding processes.
- Provide guidance on service features and resolve complaints professionally.
- Manage technical issues related to internal systems.
- Ensure all cases meet quality compliance and KPI standards.
- Escalate complex cases to the Supervisor when necessary.
Requirements
- Italian C1 (native level or near-native).
- English B2 (required).
- Strong communication skills and customer-oriented mindset.
- Ability to multitask and remain organized in a fast-paced environment.
- Comfortable working with digital tools and systems.
- Positive attitude and willingness to learn.
Why Youll Love This Role
- Competitive salary performance-based bonuses
- Relocation support
- Fully paid initial training.
- 1-week nesting period before handling live cases.
- Clear performance-based growth and skill development programs.
- Certification process before going live to ensure success.
- Monthly coaching and scorecard tracking.
- Part-time options available for work-life balance.
- Supportive multicultural working environment.
Benefits & Perks
- Comprehensive health insurance.
- Employee discounts.
- Free online Greek language courses.
- Modern office with break and relaxation areas.
- Community events and social initiatives.
- Inclusive workplace recognized as a Great Place to Work.
Hiring Process
- Submit your application.
- Complete a short language proficiency test (Italian & English).
- Interview rounds with the hiring team.
Key Skills
- Hr Executive Recruitment
- Internship
- AIX
- Fleet
- Information Technology Sales
