Customer Support Specialist
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Location: Greece
Work Model: On-site / Hybrid (depending on project needs)
Languages Required: Dutch (native or fluent) & English (fluent)
Role Overview
We are seeking a Customer Support Specialist to deliver high-quality service to customers across international this role you will be the first point of contact for customers handling inquiries resolving issues and ensuring a positive customer experience across multiple communication channels.
This position is ideal for candidates who enjoy problem-solving working in a fast-paced environment and building strong customer relationships.
Key Responsibilities
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Handle customer inquiries via phone email and chat in Dutch and English
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Provide accurate information regarding products services orders and processes
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Resolve customer issues efficiently while maintaining a professional and empathetic approach
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Document interactions clearly and accurately in internal systems
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Escalate complex cases when necessary following internal procedures
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Meet quality productivity and customer satisfaction targets
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Work collaboratively with internal teams to improve customer experience
Requirements
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Fluency in Dutch and English (spoken and written)
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Strong communication and interpersonal skills
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Customer-oriented mindset with a problem-solving attitude
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Ability to work independently and as part of a team
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Comfortable working with digital tools and support systems
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Previous experience in customer service or contact center roles is an advantage but not mandatory
Whats Offered
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Competitive monthly salary (paid per month not annually)
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Paid training and onboarding
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Stable role in an international work environment
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Career development and internal growth opportunities
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Relocation support may be available for candidates moving to Greece
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Modern office facilities and supportive team culture
Additional Information
This role requires flexibility to work in shifts including weekends or public holidays depending on operational needs.
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
