Payments Solutions Support

Join a certified Great Place to Work and grow your international career!

About the Role (31213)

Interview Deadline:Training Date:

Whats in It for You

Salary & Bonuses

Base Salary: 1300 EUR gross/month

Training Completion Bonus: 100 EUR gross (one-time payment issued with the second payroll cycle)
Performance Bonus: Up to 250 EUR /month

Relocation Bonuses (all issued as one-time gross payments)

• After 6 months: 300 EUR gross
• After 9 months: 300 EUR gross
• After 12 months: 300 EUR gross

Schedule & Work Setup

Shifts: Rotational Monday-Sunday between 00:00-23:00
Work Location: Kallithea Greece. Work From Home available!
Training Duration: 22 working days

Format: Fully remote & fully paid

Were looking for German-speaking Customer Support Agents to join an international team representing one of the worlds most trusted financial brands. Youll be the voice of the companyassisting customers via phone chat and email resolving inquiries with empathy and precision while maintaining the highest service standards.

Youll start your journey in frontline support gaining a deep understanding of customer interactions. After about a month youll gradually transition into back-office support working closely with experienced colleagues and handling specialized service areas.

Your Responsibilities

Frontline Support (first month):

• Handle customer inquiries via phone chat and email.

• Record all interactions in the companys CRM system.

• Provide clear and accurate information on card usage benefits and account details.

Backoffice Support (after training):

• Manage queries for:

  • Ask Support (email)

  • Priceless Cities Support (email)

  • MAC Global Services (email & voice)

  • My Data Support

  • Social Media Support

• Support customers with key issues such as:

  • Reporting and blocking lost or stolen cards

  • Card payment rejections and balance checks

  • Understanding card benefits and offers

What You Bring

• Language skills: German (C2) and English (B2) written and spoken.

• Customer focus: Empathetic patient and solution-oriented communicator.

• Adaptability: Comfortable with both frontline and back-office responsibilities.

• Tech-savvy: Familiar with CRM tools and comfortable using multiple communication platforms.

Perks & Benefits

• Health care coverage and exclusive discounts on various products and services.

• Free online Greek language courses to enrich your experience.

• Access to modern office facilities with relaxing and collaborative spaces.

• Career growth within a global innovative organization.

• A diverse inclusive culture recognized as a Great Place to Work.

• Participation in community events and CSR initiatives.

Hiring Process

1. Submit your application.

2. Complete short language tests (German & English).

3. Participate in client interview rounds.

Ready to Take the Next Step

If youre passionate about delivering exceptional service and want to grow within a dynamic international environment this opportunity is for you.