German Speaking Airline Contact Centre Agent Malta Relocation support avaible'
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
German Speaking Airline Contact Centre Agent
Location: Malta-Mosta
Industry: Airline / Aviation
Job Description
We are hiring a German Speaking Airline Contact Centre Agent to join an international airline support team in Malta. You will assist customers through multiple channels including phone email chat and social media while providing high-quality service and support.
Key Responsibilities
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Assist customers via phone email chat and social media
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Handle airline-related inquiries such as bookings and general support
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Deliver excellent customer service in all interactions
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Work collaboratively within a team environment
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Continuously learn and grow within different operational areas
Requirements
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Fluency in German (C1) and English (C1)
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Previous customer service experience is preferred
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Strong written and verbal communication skills
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Ability to work efficiently in a fast-paced environment
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Basic knowledge of Microsoft Office tools
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Team player with strong relationship-building skills
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Typing speed of at least 25 WPM
Working Conditions & Offer
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Contract: Indefinite
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Working hours: MondayFriday 9:0018:30 (40 hours/week)
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Salary progression:
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Training month: 5.60/hour
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From month 2: 8.10/hour
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After probation: 8.50/hour
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After 12 months: 8.75/hour (performance-based)
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After 18 months: 9.20/hour (performance-based)
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Language allowance: 250/month (German after training)
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Performance bonus: Up to 2000/year (after 6 months)
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Relocation allowance: 2000 (after 1 month of employment)
Benefits
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Full paid training
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Health insurance after 6 months
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Career development opportunities
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Gym packages & mobile schemes
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Relocation support
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Monthly events
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Staff discounts & free on-site parking
Interested candidates are welcome to apply with their CVs in English.
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
