Airline Contact Centre Agent German Speaker Malta
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Job Location:
Birkirkara - Malta
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Airline Contact Centre Agent
Department: Contact Centre
Languages: German (C2) English (C1)
Location
Malta
Work Model: On-site
Start Date
15 February 2026
Working Schedule
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Monday to Friday
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Rotational shifts between 09:00 18:30
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8-hour shifts
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Weekends off
Job Overview
We are hiring German-speaking Airline Contact Centre Agents to support customers with airline-related inquiries. The role involves delivering excellent customer service handling reservations and general queries and ensuring a high-quality customer experience in a fast-paced contact centre environment.
Key Responsibilities
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Handle inbound customer inquiries via phone and digital channels
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Assist with flight information bookings changes and general support
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Provide accurate and timely information to customers
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Document customer interactions clearly in internal systems
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Meet quality and productivity KPIs
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Deliver professional customer service in German and English
Requirements
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German C2 (spoken and written)
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English C1
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Previous customer service or contact centre experience is an advantage
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Strong communication and problem-solving skills
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Customer-oriented mindset
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Good computer and multitasking skills
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Ability to work rotational shifts within business hours
Salary & Benefits
Hourly Rate & Approx. Monthly Salary
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Month 1: 5.60/hour 970/month
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Month 2: 8.10/hour 1400/month
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After Probation: 8.50/hour 1470/month
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After 12 Months (performance-based): 8.75/hour 1515/month
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After 18 Months (performance-based): 9.20/hour 1595/month
Additional Benefits
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Performance Bonus: 2000 per year
(Pro-rated quarterly eligible after 6 months probation) -
Language Allowance: 250 per month
(Eligible after training period) -
Relocation Allowance: 2000
(Eligible after 1 month of employment)
What We Offer
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Stable MondayFriday schedule
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On-site role in Malta
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Paid training
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Multicultural and professional work environment
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Long-term career growth opportunities
Key Skills
- Anti Money Laundering
- Accounts Handling
- Account Development
- Account Management
- Customer Support
- Corporate Marketing
