Airline Contact Centre Agent based Malta Onsite
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Job Summary
Airline Contact Centre Agent
Location: Malta (On-site)
Start Date: 15 February 2026
Work Schedule: Monday to Friday between 09:00 18:30 (8-hour shifts)
Work Model: On-site
Eligibility: Local candidates or candidates currently living abroad
About the Role
We are hiring German-speaking Airline Contact Centre Agents to support airline customers from an on-site contact centre in Malta. The role focuses on delivering high-quality customer service related to bookings flight changes and general travel inquiries.
Key Responsibilities
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Handle inbound customer inquiries via phone and other contact channels
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Assist passengers with reservations flight changes cancellations and general information
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Provide professional customer support in German and English
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Follow internal processes quality standards and KPIs
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Ensure customer satisfaction through clear communication and problem-solving
Requirements
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German language proficiency: C2 (native-level)
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English language proficiency: C1
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Strong communication and customer service skills
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Ability to work on-site in Malta
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Previous contact centre or customer service experience is an advantage
Salary Call Centre Agent Rates
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Month 1: 5.60 per hour
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Month 2: 8.10 per hour
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After Probation: 8.50 per hour
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After 12 Months: 8.75 per hour (performance-based)
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After 18 Months: 9.20 per hour (performance-based)
Benefits
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Performance bonus up to 2000 per year (paid quarterly pro-rated; eligible after 6 months)
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250 monthly language allowance (after training)
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2000 relocation allowance (after 1 month of employment)
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Full paid training and basic health insurance (after 6 months)
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Career progression opportunities
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Mobile phone schemes gym packages and free on-site parking
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In-house canteen with healthy food options
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Monthly events and staff discounts with 50 partner businesses
Apply now to start your international customer service career in Malta!
Key Skills
- Experience Working With Students
- Google Docs
- Organizational skills
- Classroom Experience
- Data Collection
- Materials Handling
- Workers' Compensation Law
- OSHA
- Special Operations
- Team Management
- Experience with Children
- Supervising Experience
