Medical Document Retrieval Specialist
Share
Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Schedule
- Full-time
- MondayFriday 9:00am5:00pm EST
About the Role
This role is the first and most critical step in the medical records retrieval process. Youll ensure all requests are accurate complete and properly set up from the start. The quality of your work directly impacts the speed and accuracy of records retrieval for legal clients.
Requirements
- Prior experience requesting medical records from providers on behalf of healthcare organizations
- Exceptional attention to detailsmall mistakes can delay requests for months
- Strong technical skills including Adobe Acrobat and PDF editing/combining tools
- Clear communication skills and a proactive problem-solving mindset
Key Responsibilities
Provider Research & Identification
- Identify all providers involved in a clients treatment beyond the primary facility listed
- Locate billing providers and related entities using record-retrieval tools prior requests and direct provider outreach
- Add all identified providers into the internal request system
Request Creation & Quality Control
- Review and correct incoming Release of Information (ROI) forms which are often incomplete or incorrect
- Create accurate base forms and complete submission packets
- Perform detailed QA checks to ensure all required documents (cover letters affidavits etc.) are correct
Request Assignment
- Assign requests to records team members based on workload and availability
Edge Case Handling
- Identify special provider requirements (such as provider-specific forms) and escalate as needed
- Resolve missing or conflicting information by coordinating with legal case managers
Key Skills
- DRG
- Acute Care
- Adobe Acrobat
- ICD-10
- Records Management
- Technical Writing
- Clinical Documentation Improvement
- Documentation Review
- Sharepoint
- cGMP
- Document Management Systems
- Document Management
