Engagement Manager Life Sciences Platform Deployment
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Job Location:
San Francisco, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Engagement Manager Life Sciences Platform Deployment
Location: San Francisco CA (Onsite 5 days/week)
Compensation: $150000 - $170000
Employment Type: Full-Time Direct Hire
About the Opportunity
HireNow Staffing is partnering with an innovative life sciences software company that is redefining how pharmaceutical organizations accelerate discovery using AI automation and robotics. We are seeking a seasoned Engagement Manager to own strategic customer relationships and lead complex deployments of their scientific platform across top-tier biopharma organizations.
This is a high-visibility customer-facing leadership role where scientific fluency executive presence and operational excellence all matter. The right candidate will navigate seamlessly between conversations with lab scientists and C-suite stakeholders ensuring each engagement delivers measurable scientific and commercial value.
If you thrive at the intersection of science software and strategy and enjoy bringing structure to complex high-stakes customer initiatives this is an opportunity to make a meaningful impact.
Key Responsibilities
Candidates must demonstrate experience in the following areas to be considered:
Own the Full Customer Lifecycle
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Lead customer relationships from pre-sale support through deployment adoption expansion and long-term value creation.
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Serve as the primary point of contact for executive sponsors scientific leaders and operational stakeholders.
Translate Scientific Needs into Deployment Roadmaps
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Assess scientific workflows challenges and bottlenecks across customer labs.
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Develop structured deployment plans with clear milestones success metrics and value drivers.
Manage Complex Multi-Threaded Engagements
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Coordinate across internal engineering product and scientific teams to ensure seamless execution.
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Manage multiple concurrent deployments with precision and accountability.
Define and Track Customer Success Metrics
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Build business cases adoption frameworks and scalable playbooks that inform future engagements and product evolution.
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Measure ROI utilization and performance against jointly defined goals.
Communicate Across All Levels
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Engage seamlessly with VP-level and C-suite leaders on strategy and outcomes.
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Shift into tactical discussions with lab teams to troubleshoot clarify requirements and ensure successful platform usage.
Champion Continuous Improvement
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Capture customer feedback and convert insights into actionable recommendations for Product and Engineering.
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Help refine engagement models and internal processes for long-term scalability.
Preferred Qualifications Strongly Emphasized
Candidates with the following credentials will be prioritized for interviews:
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Technical life sciences foundation with 2 years of hands-on wet lab experience (academia or industry).
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3 years in a client-facing role within management consulting (MBB LEK strongly preferred) biopharma strategy business development or technical deployment functions.
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Proven track record leading complex multi-stakeholder customer engagements where scientific operational and commercial priorities overlap.
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Strong executive presence with the ability to influence senior stakeholders and articulate scientific value in business terms.
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Experience functioning within high-growth high-ambiguity environments comfortable building structure from scratch making decisions quickly and operating autonomously.
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Ability to work onsite in San Francisco 5 days per week and travel 25-50% to major biopharma hubs (Boston San Diego Seattle etc.).
Bonus Points:
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Experience in early-stage or rapidly scaling startups
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Exposure to robotics hardware or AI-driven platforms
Why This Role Stands Out
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High-impact work directly influencing how major pharmaceutical customers accelerate R&D.
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Significant visibility with senior leadership at both the client organization and internally.
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Opportunity to shape best practices engagement playbooks and deployment strategies for a category-defining platform.
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Work with cutting-edge software robotics and AI tools solving real scientific pain points.
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Join a mission-driven culture that values autonomy intellectual curiosity and results.
If you are a scientifically fluent strategist who thrives in dynamic environments and excels at leading high-stakes customer engagements HireNow Staffing encourages you to apply today.
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
