Sr. Client Success Manager
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Job Location:
Portland, TX - USA
Yearly Salary:
$ 66000 - 90000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Senior Client Success Manager
Our client a leading provider in telecom physical security and cybersecurity solutions offers an exciting opportunity for a Senior Client Success Manager. This role is critical to the organizations commitment to customer satisfaction and business growth. With a portfolio of around 100 existing accounts the Senior Client Success Manager focuses on customer retention and account expansion no cold calling or outside prospecting required.
Responsibilities
- Manage and grow relationships with an assigned portfolio of 100 clients.
- Drive renewals upsells and cross-sells across telecom cybersecurity and physical security solutions.
- Partner with clients in industries such as financial services healthcare retail and automotive to understand their business needs.
- Serve as a consultative advisor helping customers consolidate systems improve connectivity and integrate new technologies.
- Oversee the sales cycle for both one-time and recurring service work including bundled product offerings.
- Collaborate with internal technical and project management teams to deliver on client expectations.
- Maintain strong product knowledge of our clients flagship M-Suite solutions connectivity services and managed offerings.
- Use data and customer insights to proactively identify growth opportunities.
Qualifications
- 5 years of client success account management or inside sales experience in technology telecom or cybersecurity.
- Proven ability to meet and exceed revenue quotas and grow existing accounts.
- Strong technical acumen comfortable discussing networking security and connectivity solutions.
- Experience managing complex purchasing processes and coordinating internal resources.
- Excellent communication and relationship-building skills with C-suite and technical stakeholders.
- Organized proactive and self-motivated thrives in a fast-paced consultative environment.
- Experience working with value-added resellers (VARs) or technology integrators is a plus.
If youre a driven professional with a talent for cultivating strong client relationships and a passion for technology wed love to hear from you. Apply today to join our clients dedicated team and help shape the future of telecom physical security and cybersecurity solutions.
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
