Travel Customer Experience Representative
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Job Location:
Los Angeles, CA - USA
Yearly Salary:
$ 30000 - 70000
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey from booking through post-trip follow-up. This role is ideal for someone passionate about travel customer service and delivering high-quality experiences in a remote environment.
Key Responsibilities
- Respond to customer inquiries via phone email and messaging platforms in a timely and professional manner.
- Assist clients with travel bookings modifications cancellations and special requests.
- Provide accurate information on destinations travel requirements and agency policies.
- Follow up with clients to confirm itineraries and satisfaction.
- Resolve customer concerns with empathy and effective problem-solving.
- Maintain accurate client and booking records.
Qualifications
- Excellent written and verbal communication skills.
- Customer service experience required; travel or hospitality experience preferred.
- Strong organizational skills and attention to detail.
- Comfortable with technology and learning booking systems and CRM tools.
- Ability to work independently in a remote setting.
- Passion for travel and client-focused service.
What We Offer
- Fully remote flexible work environment.
- Career growth opportunities within the agency.
- Travel perks and industry discounts.
- Training and ongoing support from a collaborative team.
Equal Opportunity Statement
Prestige Travel Agency by Mich is an Equal Opportunity Employer and values diversity in the workplace.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
