Patient Service Representative

Job Title: Patient Support Representative

Company: Resource Corporation of America (RCA)
Location: In-office Local to your area
Type: Full-Time
Compensation: Up to $35000 annually plus full benefits paid time off 401(k) discount programs and career-growth opportunities

About Resource Corporation of America (RCA)

For more than 40 years Resource Corporation of America has been a national leader in healthcare reimbursement solutions. RCA partners with hospitals and healthcare systems across the country to ensure uninsured and underinsured patients receive access to the programs benefits and assistance they need while helping providers secure vital reimbursement.

About the Role

As a Patient Support Representative you will be responsible for assisting uninsured and underinsured in-house patients in identifying eligibility for third-party reimbursement programs. You will meet with patients bedside guide them through applications gather documentation and serve as a liaison between the patient healthcare agencies and hospital staff. This role is essential to improving access to care and ensuring accurate efficient reimbursement workflows within the facility.

Key Responsibilities

• Review daily in-house census and referrals for all self-pay patients.

• Screen uninsured/underinsured patients to determine eligibility for financial assistance charity care or third-party programs.

• Conduct bedside interviews with patients and/or families.

• Complete financial assistance and reimbursement applications accurately and thoroughly.

• Assist patients in obtaining necessary supporting documents.

• Schedule agency appointments when required and maintain communication throughout the process.

• Serve as liaison between the patient payer agencies and relevant hospital departments.

• Maintain detailed account notes and update systems each time work is completed.

• Respond promptly to patient and hospital staff inquiries.

• Ensure each patient account is worked at least every 10 business days.

• Occasionally travel locally by automobile for:

  • Home visits or government agency visits

  • Training or meetings at regional RCA offices

  • Training or meetings at an alternative facility
    (Mileage reimbursed.)

Requirements

• Previous customer service experience preferably in a patient-facing or service-oriented environment.

• Proficiency with general office equipment and word processing software.

• Basic mathematical competency.

• Exceptional communication and customer service skills with patients hospital staff coworkers and guests.

• Strong interpersonal abilities including:

  • Problem-solving

  • Negotiation

  • Conflict management

• Ability to maintain professionalism and compassion in sensitive or emotionally charged situations.

What We Offer

• Salary up to $35000 annually based on experience

• Full benefits package including:

  • Paid time off

  • Medical benefits

  • 401(k)

  • Employee discount programs

• Stable in-office schedule

• Career growth opportunities within a nationally recognized healthcare services provider

• Meaningful mission-driven work supporting patients and hospital systems