New Relic ServiceNow Engineer &mdash

Job Title: New Relic / ServiceNow Engineer - SQL Monitoring (3-6 Contract)

Position Summary Were seeking a focused New Relic / ServiceNow Engineer to design build and operate a robust SQL Server monitoring solution in New Relic replacing the current SCOM-based approach. This role will deliver accurate timely incidents and telemetry into ServiceNow to enable efficient Operations DBA workflows historical analytics root-cause investigations and management scorecards. The initial project is SQL-only and targets delivery within 3 months with appropriate resources.

Key Responsibilities

• Design and implement end-to-end SQL Server monitoring in New Relic including s dashboards and synthetic checks as required.
• Integrate New Relic s/events with ServiceNow to create high-quality incidents with correct CI association priority enrichment and routing.
• Capture and deliver monitoring data that supports Operations DBA efficiency historical analytics root-cause analysis and an Operations Scorecard.
• Replace SCOM for SQL monitoring: perform map/gap analysis against existing SCOM rules to ensure equivalent or improved coverage and support SCOM decommissioning.
• Ingest only SQL-relevant SolarWinds/Nagios checks (CPU/memory disk free SQL service status) into the consolidated monitoring solution.
• Define document and enforce monitoring requirements SLAs and operational processes for each monitoring event.
• Build test and validate logic deduplication escalation paths and ServiceNow CI assignments; perform end-to-end system testing.
• Monitor integration health troubleshoot failures and implement continuous improvements.
• Produce runbooks documentation and handoff materials; participate in knowledge transfer and on-call rotations as needed.

Required Qualifications

• 3 6 years hands-on experience with New Relic (APM/Infrastructure/NRQL/dashboards/s) and practical experience monitoring SQL Server.
• ServiceNow integration experience (Incident/CMDB Flow Designer/Workflows REST APIs IntegrationHub or scripted integrations).
• Solid SQL Server administration or developer background (performance metrics services storage and common failure modes).
• API/scripting skills (JavaScript PowerShell etc.) for integration enrichment and automation.
• Experience performing requirements gathering map/gap analysis and documenting SLAs/processes.
• Proven troubleshooting and testing skills - able to validate accuracy and CI mapping in ServiceNow.
• Strong collaboration and communication skills; able to work across infrastructure DBA and ServiceNow support teams.

Preferred Qualifications

• Prior experience replacing or migrating from SCOM to a modern observability platform.
• ServiceNow certifications and/or New Relic certifications.
• Experience with CMDB models and Configuration Item mapping for databases.
• Familiarity with SolarWinds/Nagios checks and methods to selectively migrate SQL-related metrics.

Project Context & Expectations

• Scope: SQL platform only. Deliver comprehensive requirements develop New Relic monitoring integrate with ServiceNow and support SCOM retirement.
• Timeline: Target 3 months with right resource levels and coordination with dependent teams.
• Dependencies: All SQL servers must have New Relic agents installed/upgraded. Cooperation with DB Linux and other teams is required.
• Risks: Partial New Relic coverage or inconsistent installations; reliance on other teams; resource availability.

Team & Collaboration

• This role will collaborate closely with a Lead Systems Analyst (project lead/PM/testing) and may be paired with a second New Relic Engineer if needed to cover all required skills.
• You will be expected to produce documentation runbooks and to support knowledge transfer to the Operations DBA team.