Customer & Business Operations Manager – Audio Technology

Atlanta, GA - USA

Monthly Salary: $ 135000 - 185625

Posted on: 2 days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

At Bose Corporation we believe sound is the most powerful force on earth and for over 60 years we have been a company built on innovation excellence and independence. Privately owned fiercely customer-focused and driven by our values we continue to lead industries and transform lives through sound.

Today Bose Corporation is entering an exciting new era. Across multiple global Business Units and Global Functions we are shaping the future of audio technology automotive luxury and premium experiences. We invite you to join us in this transformation.

Job Description

Location:Framingham Ma Atlanta Ga Detroit Mi

Job Type:Full-Time

You know the moment. Its the first notes of that song you love the intro to your favorite movie or simply the sound of someone you love saying hello. Its in these moments that sound matters most.

At Bose we believe sound is the most powerful force on earth. Weve dedicated ourselves to improving it for nearly 60 years. And were passionate down to our bones about making whatever youre listening to a little more magical.

Boses Technology Licensing Division empowers strategic partners with cutting-edge audio and signal processing technologies fostering innovation and delivering unparalleled audio experiences. Our mission is to elevate audio standards across diverse industries delivering creating mutually beneficial partnerships to strategic partners and their consumers.

About Us:Bose is a company built on disruptive innovationhaving the courage to challenge the status quo an unwavering commitment to our customers and the fundamental belief that anything is never settle; we have a passion for discovering better ways to help people enjoy the things they love. We need people like you people with better you join us youll find the opportunity to do your best work and the freedom to enjoy it. Here every employee has the opportunity to build their own success and contribute to an atmosphere of trust collaboration high expectations and great reward. Our goal is to make your experience exciting and meaningfula valuable opportunity to contribute to the industry and to Bose.

Job Summary:The Customer and Business Operations Manager will be responsible for the design development and deployment for the customer operations (contracting implementation and billing) along with the business operations associated with our Audio Technology business unit. This role requires customer obsession an ability to lead and execute with excellence strong problem solving and design skills excellent communication and the ability to work collaboratively with cross-functional teams in a high growth environment.

Key Responsibilities:

Lead the design and building of the business operations and related technology stack that supports our growth strategy and related program initiatives
Lead the design and development of customer facing processes from contracting through support.
Develop and maintain detailed project plans timelines and status reports.
Coordinate with internal teams (e.g. business development product management engineering legal business services) to ensure alignment and successful project execution.
Conduct client meetings to gather requirements provide updates and address any concerns.
Identify and mitigate potential risks and issues throughout the program.
Ensure all project deliverables meet quality standards and client expectations.
Manage key operational aspects of technology licensing relationships including account risk review account setup SKU creation and customer volume/revenue reporting.
Conduct project retrospectives to gather stakeholder feedback and drive process improvements.
Collaborate with Product Engineering and Program Management to continuously improve implementation processes and methodologies.

Qualifications:

Bachelors degree in Business Engineering Information Technology or a related field.
5 years of experience in project management or implementation roles.
Strong understanding of project management methodologies (e.g. Agile Waterfall).
Excellent communication and interpersonal skills.
Ability to manage multiple projects simultaneously and meet deadlines.
Proficiency in project management software (e.g. MS Project JIRA).
Problem-solving skills and attention to detail.

Preferred Qualifications:

PMP or similar project management certification.
Experience in audio technologies.
Familiarity with HubSpot JIRA SharePoint and Confluence.

At Bose youre inspired to be and do your best and are rewarded for your unique talents! Our compensation is thoughtfully tailored to your skills experience education and location and goes beyond base salary. The hiring range for this position in the primary work location of Atlanta Georgia is: $135000-$ hiring range for other Bose work locations may vary. In addition to competitive base pay we offer rewards including bonus programs comprehensive health and welfare benefits a 401(k) plan plus exclusive perks designed to support your wellbeing and a generous employee discount where you can immerse yourself in our products and experiences. We are a proudly independent companydriven by purpose guided by our values and united by a belief in the power of sound. As the world leader in audio experiences were creating whats nextpushing boundaries and delivering transformative sound experiences for people everywhere. Join us and make your next career move a mic-drop. Lets Make Waves.

Bose is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or any other legally protected characteristics. The EEOCs Know Your Rights: Workplace discrimination is illegal Poster is available here: Bose is committed to providing reasonable accommodations to individuals with disabilities. If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to Please include Application Accommodation Request in the subject of the email.

Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities and we provide reasonable accommodations to ensure ideal conditions are met during the application process.

Required Experience:

Manager