Patient Enrollment Coordinator , One Medical
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Job Location:
Arizona, AZ - USA
Yearly Salary:
$ 33400 - 71400
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
*This position will be located full-time in office in one of the following locations: Boston MA Phoenix AZ or Seattle WA*
The Patient Enrollment Coordinator role is a dynamic role in helping new and existing One Medical Senior this role you will have an amazing opportunity to help One Medical meet its goal of transforming health care. To share our care with as many people as possible we need to create a team of folks who are experts at building relationships verifying insurance eligibility and scheduling patients in our primary care practices. You will be jumping in to tackle one of our most important priorities this year of enrollment eligibility engagement and retention. This job is for someone who is hungry to make a difference and not afraid to keep trying.
Key job responsibilities
- Persuade prospective patients to enroll with One Medical Seniors
- Persuade unengaged patients to establish care and schedule first appointment
- Insurance verification and outreach to new and existing patients who are no longer assigned to One Medical Seniors to get them realigned with our office
- Listening for indications of patient dissatisfaction and completing the outlined service recovery steps in order to help One Medical retain the patient
- Nurture leads with the One Medical Senior Brand through scheduled phone cadence
- Contact and convert assigned leads
- Schedule doctors visits
- Document patient activity in and our patient portal in a timely and accurate manner
- Meet Scheduling/Enrollment PCP Change and phone targets and any performance metrics
- Manage large amounts of inbound and/or outbound calls in a timely manner
- Follow communication scripts when handling different topics
- Identify potential patients needs clarify information research every issue and provide solutions and/or alternatives.
- Occasionally handle established patient requests/complaints
- Occasionally collaborate with cross-functional teams to support during peak workflow periods
- 2 years of complex healthcare customer service experience
- Experience with current technologies to help handle the workflow in an inbound call/email center or experience managing large teams (about 120 indirect reports and 4 direct reports)
- Experience multitasking including answering multiple phone lines prioritize e-mail instant message and ticket related communication and communicate clearly within a command center environment
- Experience working in a fast-paced team environment
- Experience using Salesforce or other CRM tools
- 2 years of customer service experience or Bachelors degree in Information Technology Computer Science Engineering or related fields
- Work flexible schedule including weekends nights and holidays
- Experience working in a fast-paced rapidly changing operations environment
- Dependability and adaptability
- Possess passion empathy and are mission driven: You want this job because you believe deeply in our mission to restore humanity to healthcare. You understand that we can only deliver on this mission if patients can experience the care One Medical offers.
- Ability to attend and work in practice events a few times per quarter in the market you are located in if applicable.
- Speak write and read fluently in Spanish
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $33400/year in our lowest geographic market up to $71400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
The Patient Enrollment Coordinator role is a dynamic role in helping new and existing One Medical Senior this role you will have an amazing opportunity to help One Medical meet its goal of transforming health care. To share our care with as many people as possible we need to create a team of folks who are experts at building relationships verifying insurance eligibility and scheduling patients in our primary care practices. You will be jumping in to tackle one of our most important priorities this year of enrollment eligibility engagement and retention. This job is for someone who is hungry to make a difference and not afraid to keep trying.
Key job responsibilities
- Persuade prospective patients to enroll with One Medical Seniors
- Persuade unengaged patients to establish care and schedule first appointment
- Insurance verification and outreach to new and existing patients who are no longer assigned to One Medical Seniors to get them realigned with our office
- Listening for indications of patient dissatisfaction and completing the outlined service recovery steps in order to help One Medical retain the patient
- Nurture leads with the One Medical Senior Brand through scheduled phone cadence
- Contact and convert assigned leads
- Schedule doctors visits
- Document patient activity in and our patient portal in a timely and accurate manner
- Meet Scheduling/Enrollment PCP Change and phone targets and any performance metrics
- Manage large amounts of inbound and/or outbound calls in a timely manner
- Follow communication scripts when handling different topics
- Identify potential patients needs clarify information research every issue and provide solutions and/or alternatives.
- Occasionally handle established patient requests/complaints
- Occasionally collaborate with cross-functional teams to support during peak workflow periods
- 2 years of complex healthcare customer service experience
- Experience with current technologies to help handle the workflow in an inbound call/email center or experience managing large teams (about 120 indirect reports and 4 direct reports)
- Experience multitasking including answering multiple phone lines prioritize e-mail instant message and ticket related communication and communicate clearly within a command center environment
- Experience working in a fast-paced team environment
- Experience using Salesforce or other CRM tools
- 2 years of customer service experience or Bachelors degree in Information Technology Computer Science Engineering or related fields
- Work flexible schedule including weekends nights and holidays
- Experience working in a fast-paced rapidly changing operations environment
- Dependability and adaptability
- Possess passion empathy and are mission driven: You want this job because you believe deeply in our mission to restore humanity to healthcare. You understand that we can only deliver on this mission if patients can experience the care One Medical offers.
- Ability to attend and work in practice events a few times per quarter in the market you are located in if applicable.
- Speak write and read fluently in Spanish
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $33400/year in our lowest geographic market up to $71400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
IC
Key Skills
- DME
- Medical Documentation
- Typing
- Developmental Disabilities Experience
- Computer Skills
- Data Collection
- ICD-10
- Medical Management
- Medical office experience
- Vital Signs Experience
- Pediatrics Experience
- Medical Terminology
About Company
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