Customer Service Technician III
Share
Job Location:
Redlands, CO - USA
Yearly Salary:
$ 45608 - 55437
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Description
- **ONLY THE FIRST 150 APPLICATIONS WILL BE ACCEPTED**Under supervision provides professional courteous and expeditious customer service duties by telephone and in person in support of the Citys water wastewater solid waste and other City provided municipal services. Exercises no supervision.
Distinguishing Characteristics:
Customer Service Technician I:
This is the entry level in the class at this level usually perform most of the duties required of the positions at the II level but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and must adhere to the established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise.
Customer Service Technician II:
This is the full journey level in the class series. Positions at this level are distinguished from the I level by the performance of the full range of duties as assigned working independently and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. Positions in this class series are flexibly staffed and positions at the II level are normally filled by advancement from the I level requiring two years of experience successful performance budget availability and management recommendation. When filled from the outside the employee is required to have prior related experience which allows the employee to meet the qualification standards for the II level. Examples of Duties
Examples of duties may include but are not limited to the following:
- Prepares and processes service work orders for various City services including establishing new accounts and discontinuance of accounts;
- Resolves technical billing issues researches discrepancies provides comprehensive information to customers regarding utility billing related matters and utility programs;
- Performs financial transactions including processing payments refunding credit amounts adjusting charges and/or deposits reversing payments and adjusting services fees;
- Identifies customer service issues and initiates work orders for field maintenance staff including solid waste requests for special pick-ups service level evaluations delivery or pickup of additional solid waste or recycling containers and delivery or pickup of roll-off boxes;
- Balances cash drawers sorts and balances receipts and posts daily cash receipts.
- Encourages participation in and provides information on water conservation and recycling programs; refers customers as needed.
- Estimates average water meter usage and reports any errors to appropriate personnel;
- Performs a variety of general administrative support duties including typing and proofreading a variety of documents maintaining files and records and sorting incoming mail; and
- Performs related duties and responsibilities as assigned.
Qualifications
- Experience:Customer Service Representative I:
- One year of general experience as a customer service representative;preferably including phone and counter service and processing corresponding paperwork.
- Cash handling experience is desired.
- Two years of increasingly responsible experience as a customer service representative including phone and counter service and processing of corresponding paperwork.
- One year of cash handling experience.
Customer Service Representative I/II:- Equivalent to a high school diploma.
Special Requirements:Essential functions and duties require the following physical abilities and work environment:- Ability to work in a standard office environment;
- Regularly required to talk or hear. Required to stand; walk; use hands to finger handle or feel; and reach with hands and arms;
- Occasionally required to sit; climb or balance; and stoop kneel crouch or crawl; and
- The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Supplemental Information
- IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS
Candidates must clearly demonstrate through their application material that they meet the minimum qualifications of the position. All properly completed applications will be reviewed and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the positions may consist of any combination of written performance and oral exams to evaluate the applicants skills training and experience for the position.
The employment application must be completed and submitted online. Applicants must list current and past work experience. Do not indicate See Resume.
Please note the City of Redlands preferred method of communication with applicants is via e-mail. As such please ensure you verify the e-mail address on your application and check your e-mail frequently including your spam and junk folders.
The successful candidate will be required to undergo a reference/background check (to include a conviction record) and pass a post-offer pre-employment medical examination (which may include a drug/alcohol screening depending upon job classification). The City of Redlands utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.
For questions regarding this recruitment please contact Julie Maher at or Sophia Diaz at.
Required Experience:
IC
Key Skills
- Mechanic Experience
- Pest Control
- Customer Service
- Hand Tools
- HVAC
- Mechanical Knowledge
- Automotive Repair
- Service Technician Experience
- Maintenance
- Heavy Lifting
- Equipment Repair
- Troubleshooting
