Sr Manager, Field Service

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
As a Sr. Manager Field Service at Thermo Fisher Scientific youll guide a talented team delivering exceptional service support for sophisticated scientific equipment and systems. This leadership role involves managing field service operations enhancing customer satisfaction and achieving business objectives. Youll develop and implement service strategies oversee installation maintenance and repair activities while building strong relationships with customers and internal stakeholders. Working closely with commercial teams youll identify new business opportunities and ensure service excellence. This role offers opportunities to advance service delivery while contributing to our mission of enabling customers to make the world healthier cleaner and safer.

REQUIREMENTS:
Advanced Degree plus 6 years of experience or Bachelors Degree plus 8 years of experience in technical service operations or related industry
Preferred Fields of Study: Engineering Sciences Business or related field
Additional technical certifications beneficial
5 years of demonstrated management experience leading field service teams
Experience managing multi-million dollar P&L responsibility
Experience developing and implementing service strategies to drive growth and operational excellence
Strong business acumen with ability to analyze financial metrics and drive profitability
Strong leadership skills with ability to build mentor and develop teams
Excellent project management and problem-solving capabilities
Strong customer relationship management skills
Demonstrated success in enhancing customer satisfaction and service quality
Experience with continuous improvement methodologies (Six Sigma PPI)
Advanced communication and presentation skills in English
Proficiency with business software applications (MS Office CRM ERP systems)
Ability to work effectively in a matrix organization across multiple stakeholders
Ability to travel 30-50%
Valid drivers license and passport required for travel
Additional language skills preferred
Experience with scientific instrumentation laboratory environments or regulated industries preferred