Program Manager II

Agency

Dept of Health and Human Services

Division

Public Health

Job Classification Title

Program Manager II (NS)

Position Number

Grade

NC21

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest most complex agencies in the state and has approximately 17000 employees. It is responsible for ensuring the health safety and well-being of all North Carolinians providing human service needs for special populations including individuals who are deaf blind developmentally disabled and mentally ill and helping poor North Carolinians achieve economic independence.

Description of Work

The Director of Vital Records is a senior leadership role responsible for overseeing the operations of the vital records office vital events data quality stakeholder relationship management and driving technology modernization initiatives. This position functions as both an operational executive and a systems strategist ensuring that the Offices business customer service and technology ecosystems work seamlessly to deliver high-quality products and services.

The role demands a leader who can think in terms of enterprise systemsintegrating business processes technology solutions and customer experiencewhile understanding and interpreting laws maintaining compliance data integrity and fiscal responsibility.

The North Carolina Office of Vital Records (NCOVR) is a branch within the North Carolina State Center for Health Statistics (NCSCHS) and reports to the SCHS Section Chief.


Key Duties Include:

Operational and Strategic Leadership:

- View operations through both a public service and business lensrecognizing that certificates are a high-volume revenue-generating product requiring efficiency consistency and customer satisfaction.

- Balance operational performance with innovation ensuring modernization efforts are aligned with fiscal constraints and public accountability.

- Provide strategic direction and leadership for the North Carolina Office of Vital Records ensuring adherence to statutory and regulatory requirements policies and best practices.

- Oversee the daily operations of vital records functions including birth and death registration issuance of certificates and data maintenance.

- Lead team of managers in administering the work of more than 80 employees.

- If designated as State Registrar fulfill the statutory responsibilities for registration certification and preservation of North Carolina vital records in accordance with state and federal requirements.

- Engage with the Section and branch managers on projects spanning SCHS and divisional priorities and initiatives.

- Understand and interpret the laws related to vital events to guide decision-making and project implementation.

Quality Assurance and Compliance:

- Champion data as a strategic asset ensuring policies and systems support the highest standards of accuracy security and trust.

- Implement quality assurance measures to ensure the accuracy completeness and integrity of vital records data.

- Monitor compliance with statutory regulatory and contract requirements accreditation standards and data security protocols.

- Implement DPH initiatives to maintain Public Health Accreditation Board (PHAB) status

Process Improvement:
- Apply systems thinking and business process analysis to anticipate challenges across people process and technology dimensions and design sustainable scalable solutions.
Identify opportunities for process improvement and operational efficiencies within the vital records department.
Develop and implement initiatives to streamline workflows reduce processing times and enhance customer service.

Modernization:
Oversee a complex ecosystem of technology platforms including point of sale case management document and records management customer contact center AI-assisted reporting and customer interaction and Power BI analytics.
Drive cross-functional coordination to ensure technology investments deliver measurable improvements in service delivery data accessibility and customer satisfaction.
Partner with IT and data governance teams to ensure modernization aligns with enterprise architecture and public health data strategy.
Assess current capacity identify gaps and inefficiencies and develop and implement a roadmap for improvements.
Lead efforts to develop reports and dashboards to communicate key performance indicators and metrics related to vital records operations and modernization initiatives.

Training and Development:
Cultivate a systems-minded culture where every staff member understands how their role connects to the broader ecosystem of customer experience compliance and performance metrics.
Lead efforts to develop training programs and resources to enhance staff skills and knowledge in vital records management and technology utilization.
Oversee the training program and quality thereof for use of the North Carolina Database Application for Vital Events (NCDAVE) and NCOVR Portal.

Strategic Partnerships:
Engage with partners as part of a statewide ecosystem that reports certifies and utilizes vital events data ensuring shared accountability and efficiency.
Develop and implement a communications strategy and plan for stakeholder engagement.
Interface with public health entities statewide and nationally (i.e. NAPHSIS ASTHO NCALHD etc.) to represent SCHS

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $67996.00 - $132593.00

Recruitment Range: $67996.00 - $100000.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge Skills and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Demonstrated experience leading complex technology-enabled operations involving multiple enterprise systems (e.g. case management document management CRM or point of sale).

• Proven experience to apply systems thinking and data-driven decision-making to improve performance efficiency and customer experience.

• Executive-level experience leading large teams through organizational change or technology modernization fostering innovation and accountability.

• Experience in process improvement or business operations optimization such as Lean Six Sigma or similar methodologies.

• Demonstrated experience managing stakeholder relationships across diverse sectors (e.g. hospitals local government or other health and human services partners).

The Posting Will Close At 11:59 P.M. The Night Before The End Date

Repost -Previous ApplicantsMust Reapply To Be Considered For This Vacancy

This Position Is Required To Report Onsite In Raleigh NC For Its Duties

About the NC Division of Public Health

The NC Division of Public Health works to promote and contribute to the highest possible level of health for the people of North Carolina. Our entire statewide system of public health has dedicated professionals who carry out our mission every day through a wide range of essential and activities touching the lives of everyone in our state.

About Vital Records

N.C. Vital Records is part of the DHHS Division of Public partnership with county registers of deeds offices local health departments and birthing facilities throughout the state we are responsible for recording North Carolinas vital events. This includes responsibility for legally registering all births deaths fetal deaths marriages and divorces which occur in North Carolina; coding these events for statistical purposes; maintaining these records; and providing certified or uncertified copies to individuals researchers and public health programs.

Compensation and Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options standard and supplemental retirement plans and the NCFlex program (numerous high-quality low-cost benefits on a pre-tax basis). Employees also receive paid vacation sick and community service addition paid parental leave is available to eligible employees. Visit website forState Benefits.

Supplemental Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employerthat embraces an Employment First philosophy which consists of complying with all federallaws state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications internal equity and budgetary considerations pertinent to the advertised position.

In accordance with the Governors Executive Order 303 our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Application Process
Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas to include the following: Education including high school and all degrees obtained Work Experience and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.

• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions you must provide supporting information within the Work Experience section of the application to support your answers.

• If multiple applications are submitted to an individual posting only the most recent application received prior to the closing date will be must be submitted by 5:00 PM on the closing date.

• Applicantsmaybe subject to a criminal background check. All candidates selected for positions considered Positions of Trustwill besubject to a criminal background check.

• Due to the volume of applications received we are unable to provide information regarding the status of your application over the phone. To check the status of your application please log in to your account. Upon the closing date applications are Under Review and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.

• Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.

• For a list of organizations that perform this specialized service please visit the NACES membership website at Credit Verification

  Degrees must be received from appropriately accredited institutions. Transcripts degree evaluations and cover letters may be uploaded with your application.

  Veterans and National Guard Preference

  • Applicants seeking Veterans Preference must attach aDD-214 Member-4 Form(Certificate of Release or Discharge from Active Duty) to their applications.

  • Applicants seeking National Guard Preference must attach an NGB 23A (RPAS) along with the state application if they are a current member of the NC National Guard in good standing.

  • Applicants who are former members of either the NC Army National Guard or the NC Air National Guard with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22 along with the state application.

  ADA Accommodations

  Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA) DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment DHHS will ensure that people with disabilities or known limitations covered by the PWFA are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process please contact the person indicated below.

  CONTACT INFORMATION:

  If there are any questions about this posting please contact Talent Acquisition at. Resumes will not be accepted in lieu of completing this application.

  Minimum Education and Experience

  Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

  Bachelors degree from an appropriately accredited institution and five (5) years of experience in the program area of assignment including two years of supervisory program experience

  OR

  An equivalent combination of training and experience.

  EEO Statement

  The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

  Recruiter:

  Dreisa Johnson

  Email: