Head of Global Training

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming manual work that gets in the way of real work our tools automate everything from travel bookings to expenses invoice processing and more. By eliminating this shadow work that wastes hours erodes morale and saps innovation were on a mission to power real work with real impact.

Were trusted by more than 10000 companies worldwide including Wise On Running Breitling and Fabletics and were tackling the 7 hours of lost productivity per employee each week a $1.7 trillion problem.

Founded in 2015 Perk has grown into a global company of more than 1800 people across 12 offices globally with headquarters in London and Boston. We combine innovation control and simplicity to transform how businesses work and how people feel at work.

At Perk were driven by our values like being an owner delivering a 7-star experience and working as one team. We value curiosity purpose and mindset not just knowledge to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries representing over 70 countries. If youre excited about having a real impact and shaping how millions of people experience work wed love you on the team.

Visit to learn more.

At Perk weve scaled to $1bn in travel transactions. We have the tech and we have the volume. Now we need consistency. We are looking for a Head of Training to bridge the gap between our HQ culture and our global BPO network. You wont just be designing slides; you will be the architect of how Perk sounds acts and solves problems in 8 countries simultaneously. You are the person who ensures that a complex travel itinerary fixed by an agent in Manila feels just as seamless as one fixed in Barcelona or Birmingham.

The Mission

Perk is moving fast. With $1bn in transactions and a global footprint our customer service ecosystem is the engine of our growth. We are seeking a strategic Head of Global Training to take ownership of operational excellence across our third-party (BPO) contact center network. You will ensure that every agent regardless of geography embodies the Perk brand and possesses the technical mastery to navigate complex business travel.

About the Role

• Training Strategy: You will move beyond simple Train the Trainer models to manage the entire lifecycle of BPO agent readiness. You will hold our vendors accountable for knowledge retention and training throughput.

• Standardization at Scale: Create and own the Perk Playbook. You will ensure that an agent in the Philippines and an agent in Barcelona receive identical core training adapted for local nuance both customer and agent facing but unified in quality.

• GDS & Tech Mastery: You will oversee technical training on global distribution systems (GDS) and Perks proprietary platforms ensuring agents can navigate high-pressure travel disruptions with speed.

• Data-Driven Learning: Move beyond completion rates. You will measure training success via CSAT First Contact Resolution (FCR) Handle time and error rates iterating the curriculum based on real-world performance data.

• Rapid Deployment: When Perk launches new features updates processes or adds new guidance for agents you will lead the rapid-response training updates to ensure the global network is up to speed quickly and with a good understanding.
  

What Youll Do

• The BPO Factor: Proven experience managing training functions specifically for outsourced vendor networks. You understand the contract dynamics the attrition challenges and the Train the Trainer methodology required in a BPO environment.

• Travel Tech Experience: Experience with GDS (Amadeus Sabre Travelport) or complex logistics/booking platforms is highly preferred.

• Global Cultural Fluency: Experience managing teams across APAC EMEA and the Americas. You know how to adapt content for different learning cultures.

• Scale-Up Mindset: You are comfortable building the plane while flying it. You dont need a legacy L&D department to get things done; you are scrappy digital-first and agile.

• 3-5 years of experience leading training across large-scale Customer Care teams.

• Demonstrated ability to build and develop high-performing customer-centric teams.

• Excellent communication skills (verbal and written) in English.

What we offer

• Receive competitive compensation and equity ownership in Perk

• Rest and recharge with our generous allocation of vacation days plus public holidays

• Take control of your physical health with your choice of private healthcare or a gym allowance

• Know that your loved ones are protected financially through your Life Insurance if the worst were to happen

• Join our unforgettable Perk events including our spectacular annual summer party

• Always feel supported with Spring Health our market-leading wellbeing partner providing fast comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones

• Make your money go further with our flexible compensation plan

• Focus on your family with 17 weeks paid parental leave during your childs first year

• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes

• Broaden your horizons with up to 20 Work from Anywhere days per year

• Nurture your language skills with in real-life English Spanish and Catalan lessons

• Follow your passions and take a four-week fully paid sabbatical once you reach 5 years

• Let us help you move to one of our hubs with relocation support

How We Work

At Perk we take an IRL-first approach to work where our team works together in-person 3 days a week. As such this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity productivity creativity and ultimately making us a great place to work.

For certain roles we can help with relocation from anywhere in the world English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base and we want to make sure the people behind our product reflect that. Were an equal opportunity employer which means youre welcome at Perk regardless of how you look where youre from or anything else that makes you well you.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in @ or @ our verified social media channels or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment training or fees request sensitive personal information such as bank details early in the process or communicate through unofficial apps like WhatsApp Telegram or Signal. If you receive a message claiming to be from Perk that seems suspicious please do not respond. Forward it to and we will confirm whether it is legitimate.

Required Experience:

Director