Quality Assurance Specialist
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Job Location:
Baltimore, MD - USA
Yearly Salary:
$ 70743 - 110288
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Introduction
GRADE
17
LOCATION OF POSITION
Department of Juvenile Services (DJS) Headquarters
Office of Inspector General (OIG)Licensing and Monitoring Unit (L&M)
217 E. Redwood St.
Baltimore Maryland 21202
Main Purpose of Job
JoinUs in Making a Difference at DJS!
TheMaryland Department of Juvenile Services is dedicated to transformingyoung lives creating safer communities and fostering equitable systems. Weare seeking passionate individuals for the role of DJS Program Specialist (Quality Assurance Specialist) so come join our team and make a meaningfulimpact on youth and the community at DJS!
Themain purpose of this position is to support DJSOIG L&M by monitoring thequality and sufficiency of services provided to DJS youth and helping to ensurethe health safety and well-being of youth in care. The Quality AssuranceSpecialist plays a critical role in monitoring licensed and certified programscontracted and per-diem private provider programs out-of-state residentialprograms and non-residential community-based programs to ensure compliancewith applicable federal and state laws statutes regulations and DJS policiesand procedures. This role serves as a key safeguard for youth and contributesto accountability continuous improvement and the delivery of safe effectiveand youth-centered services across the DJS system.
Some key responsibilities of this position mayinclude but not be limited to the following:
- Monitor and Evaluate Programs: Conduct licensing monitoring and certification activities for in-state and out-of-state programs including private per-diem and community-based providers. Assess compliance with statutes regulations policies administrative directives and best practices to support the health safety and well-being of youth in care.
- Report and Analyze Data: Prepare clear concise and accurate reports supported by sufficient relevant and competent evidence including research data facility inspections interviews with youth and staff program policies and other supporting documentation.
- Review and Track Incident Data: Conduct ongoing review and analysis of incident reports for assigned programs. Collaborate with the L&M Data Coordinator to identify trends coordinate follow-up with providers and licensing agencies and address potential risks. Provide support to the Director of Licensing and Monitoring in response to executive-level requests.
- Database and Record Management: Enter and maintain licensing monitoring and certification findings in the L&M Database to ensure timely and accurate records. Review incident reporting data to identify trends and indicators of risk. Maintain current licensing and monitoring directories provider contacts schedules and shared files.
- Collaboration and Engagement: Participate in staff meetings team meetings workgroups and other relevant internal and external meetings. Provide support to other OIG teams as needed to advance shared goals and agency priorities.
Thisposition is eligible to work a hybrid telework schedule.
Thisposition will require travel between various sites.
MINIMUM QUALIFICATIONS
Education: A Bachelors degree from an accredited college or university.
Experience: Three years of experience providing case management or resource specialist services to youth in a community or residential setting.
Notes:
1. Candidates may substitute possession of an Associate of Arts degree in the social or behavioral sciences from an accredited college or university and two years of experience providing direct services to children in a community or residential setting for the required education.
2. Candidates may substitute possession of a Masters degree in the social or behavioral sciences from an accredited college or university for one year of the required experience.
3. Candidates may substitute four years of experience providing case management or resource specialist services to youth in a community or residential setting for four years of college.
4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Correctional Institution Administration classifications or Correctional Institution Administration specialty codes in the Miscellaneous Occupations field of work on a year-for-year basis for the required experience and education.
DESIRED OR PREFERRED QUALIFICATIONS
The preferred candidate for this position will possess the following:
- At least one (1) year of professional experience performing compliance monitoring and reporting in the areas of program management case management and/or detention or committed facility management or residential setting.
- Possession of a valid drivers license.
LICENSES REGISTRATIONS AND CERTIFICATIONS
Employees in this classification may be assigned duties that require the operation of a motor vehicle. Employees assigned such duties may be required to possess a motor vehicle operators license valid in the State of Maryland.
SELECTION PROCESS
Please ensure that your completed application includes sufficient information to demonstrate that you meet the qualifications for this recruitment. All documentation related to your qualifications must be submitted by the closing date; information received after this date will not be considered. Candidates who meet the qualifications will remain on the certified eligible list for a period of one (1) year. This list may also be used to fill similar positions within this classification in the future.
EXAMINATION PROCESS
The assessment will involve a rating of your application based on your education training and/or experience as it relates to the positions it is essential that you provide complete and accurate information on your applications will not be accepted. Please report all relevant experience and education obtained outside the U.S. you will be required to provide proof of equivalent American education as determined by a Foreign Credential Evaluation Service at the time of hire. Please complete the supplemental questionnaire if applicable. They will be used when rating applications. Please note that your answers on the supplemental questionnaire must correspond to the information provided on your completed application to receive credit. Missing or incomplete supplemental questionnaires may impact the overall rating of your completed application.
If you are a Veteran applying for this position please submit your DD 214 Long Form with your completed application to receive proper credit.
BENEFITS
FURTHER INSTRUCTIONS
The online application process isstronglyrecommended. If you are unable to apply online you may submit a completed paper application and supplemental questionnaire via email or fax to the addresses provided below. For fax or mail submissions please ensure that each page includes your first and last name the recruitment number (located at the top of the posting) and the last four digits of your Social Security number. All paper application materials must be received by5:00 PMon the closing date of the recruitment. Applications received after this time or those submitted with incorrect forms will not be accepted. Postmarks will not be considered.
Maryland Department of Juvenile Services-Recruitment & Examination Unit
217 E. Redwood Street
Baltimore MD 21202
Attn:Recruitment #25-
Fax number
TTY Users: call via Maryland Relay
If you are having difficulty with your user account or have general questions about the online application system please contact the Maryland Department of Budget and Management Recruitment and Examination Division at or.
Should additional information regarding this recruitment be required please contact the Maryland Department of Juvenile Services Recruitment and Examination Unit at. Include the Recruitment Title/Number that is located at the top of the bulletin.
DJS is an equal-opportunity employer and is committed to diversity in the workplace. Specifically we value diverse experiences regarding the educational background and justice system contact.
DJS values the experience gained by Veterans while serving our country. Veterans are welcome to apply for all current recruitments.
Bilingual applicants and people with disabilities are welcome to apply for all recruitments.
Candidates with lived experience relating to the criminal/juvenile legal system are encouraged to apply.
We welcome experienced professionals transitioning from federal service to explore rewarding career opportunities.
Required Experience:
IC
Key Skills
- Invoicing
- Information Technology Sales
- IT Support
- Audio Visual
- Database Administration
