Service Advisor
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Job Location:
Wilmington, DE - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Big changes are coming and were building the team to match. DOrazio Ford is relocating to a highly visible interstate location creating more traffic more inventory and more opportunity than ever before. To support this growth were hiring motivated individuals who want to be part of a fast-moving forward-thinking dealership on the rise.
The responsibilities of a Service Advisor include greeting customers listening to their needs and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.
By working at a Ford dealership you can be a part of a brand that honors the past and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!
Service Advisor Compensation and Benefits:
Competitive Salary Commission
Health Insurance
- Dental Insurance
- Vision Insurance
- Disability Insurance
- Life Insurance
- 401(K)
- Employee Pricing on New Vehicles
Service Advisor Responsibilities:
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Service Advisor Requirements:
- Minimum 2 years ofexperience as a Service Advisor
Previous experience at a Ford dealership is a plus
Ability to identify the problem quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Minimum of 1 year in service department
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Basic computer skills
Positive friendly attitude
High school diploma or equivalent
About Us
The DOrazio family has been a trusted name in the automotive industry since 1976 committed to delivering quality vehicles and exceptional customer service. Located in Wilmington IL we pride ourselves on a culture of integrity teamwork and innovation. Join us and be part of a company that values dedication and drives success.
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Big changes are coming, and we’re building the team to match. D'Orazio Ford is relocating to a highly visible interstate location —creating more traffic, more ...
