GSOC Day Shift Manager

Job Title: GSOC Operations Manager
Work Schedule: Monday Friday (0CST) On-call Rotation Required
Employment Type: FullTime
Location: Austin TX
Travel Requirement: Minimal to Moderate (as needed for client or site support)

Position Summary

The GSOC Operations Manager is responsible for overseeing daytoday security operations within a 24x7 Global Security Operations Center. This role ensures the protection of client technical infrastructure physical assets personnel and facilities through proactive monitoring access control governance incident response leadership and effective communication with internal and external stakeholders.

The GSOC Operations Manager leads shift-based teams drives operational efficiency maintains compliance with security policies and regulatory requirements triages and manages critical incidents and continuously improves processes training and technologies. This position plays a critical leadership role during highrisk events and serves as a trusted operational partner to clients and executive stakeholders.

Essential Duties and Responsibilities

1. GSOC Operations & Shift Leadership

• Lead and manage assigned GSOC shift operations to ensure uninterrupted 24x7 coverage.
• Maintain appropriate staff levels scheduling breaks and shift handovers.
• Conduct shift briefings daily standups and postincident debriefs.
• Enforce adherence to established Standard Operating Procedures (SOPs) runbooks escalation protocols and clientspecific requirements.
• Ensure continuity of operations during emergencies staffing shortages or major incidents.

2. Access Control & Physical Security Operations

• Oversee physical access control systems (PACS) badging systems visitor management tools alarms and surveillance platforms.
• Review approve and audit access requests to ensure compliance with leastprivilege and segregationofduties principles.
• Coordinate closely with Physical Security Facilities and Guard Force partners regarding site access issues hardware failures or security concerns.
• Conduct regular access audits exception reviews and badge recertifications.
• Ensure accurate documentation and evidence handling related to access events and investigations.

3. Incident Monitoring Triage & Response

• Monitor GSOC systems including SIEM CCTV alarms environmental sensors and intelligence feeds.
• Rapidly assess classify and triage incidents based on defined severity levels (P1 P2 P3).
• Lead response efforts for critical events that may impact:
  • Client physical facilities
  • Data centers
  • Network and infrastructure assets
  • Life safety and personnel security
• Initiate and manage incident bridges coordinating with internal teams (IT Security Facilities Legal HR Business Continuity) and external responders (law enforcement emergency services).
• Maintain detailed incident documentation timelines and action logs.

4. Client & Stakeholder Communication

• Act as the primary GSOC point of contact for client stakeholders during assigned shifts.
• Ensure communications are accurate professional and aligned with contractual SLAs.
• Support regular operational reviews audits and client governance meetings.

5. Performance Management & Team Development

• Conduct regular performance evaluations for GSOC staff on the assigned shift.
• Establish clear performance expectations KPIs and development plans.
• Provide coaching mentoring and corrective guidance as needed.
• Identify training needs and highpotential talent for advancement.

6. Training Readiness & Continuous Improvement

• Coordinate tabletop exercises simulations and emergency drills.
• Update SOPs and training materials based on incident reviews and lessons learned.
• Promote a culture of continuous improvement operational excellence and professional growth.

7. Compliance Risk & Audit Support

• Ensure GSOC operations comply with internal policies client requirements and applicable regulatory frameworks.
• Support internal and external audits by providing documentation evidence and corrective action plans.
• Maintain auditready records for access control incident response and monitoring activities.
• Identify risk trends and recommend mitigation strategies.

8. Tools Technology & Documentation

• Ensure effective use of GSOC tools and platforms including:
  • Access Control & Badging platforms
  • CCTV / VMS
  • Dispatch / CAD systems
  • Ticketing and case management tools
• Maintain data integrity accurate logging and proper evidence retention.
• Partner with IT and Security Engineering teams on system enhancements and integrations.

Required Qualifications

• Bachelors degree is preferred but not required.
• Experience in security operations GSOC/SOC or critical incident management.
• People leadership or supervisory experience is a plus.
• Demonstrated experience managing physical security systems and access control.
• Strong written and verbal communication skills; ability to brief executives.
• Proven ability to lead calmly and decisively during highpressure incidents.
• Proficiency with Microsoft Office and security operations platforms.

Core Competencies

• Operational Leadership
• Risk Assessment & Incident Response
• Stakeholder Communication
• Access Control & Physical Security Management
• Compliance & Documentation
• Coaching & Talent Development
• DecisionMaking Under Pressure

Securitas is committed to diversity equity inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin disability status as a protected veteran or any other applicable legally protected characteristic.

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GSOC Day Shift Manager/ Securitas Security/ Austin Texas / TXDPS License #B03944