Director, Client Experience (People OperationsHR Tech)

Director Client Experience (People Ops/HR Tech)

Client Experience Director Client Experience (People Ops/HR Tech)

Location: Remote (see list of approved locations)

Type: Full-Time

Compensation: $80000- $120000

The Position can be in any of our office markets/states (FL CO IL MA NH RI ME CT GA SC NC TX)

Who We Are...

Let us introduce ourselves.

livingHR is the remote-first professional services work agency created to make work better. We have served over 400 organizations to provide human-centric future-of-work ready HR-managed services professional services and products to augment HR and People functions around the world.

livingHR believes in taking exceptional care of our team so they can take exceptional care of our clients partners and communities. We are adaptable entrepreneurial and always looking to iterate and make improvements which can come with a lot of change (for the better). If you are looking for a role where no day is ever the same and you prescribe to the idea that variety is the spice of life then you will likely enjoy our way of working. The people who find the most success here are those who are willing to be a part of a team where no task is too big or too small and feedback is welcomed.

To learn more about our Culture Code Cares Campaign and our WeBelong work in Diversity Equity and Inclusion visit our website:

As a full-time team member we offer you:

Autonomy & Flexibility: We call it WfWiMS Work from Where it Makes Sense a philosophy we have had in play since our inception in 2009 and we have no plans to change. This flexibility comes with a responsibility to self-manage and be an exceptional performer. We work remotely and have offices in our hub markets if you want to come in or go onsite with a client and from time to time we do that too.

Compensation: Competitive fair and transparent base salary plus incentives for account growth retention and client referrals.

Comprehensive Benefits: We provide a wide range of benefits including medical dental 401k STD/LTD life and telehealth mental health counseling.

Flexible PTO/Paid Holidays: We encourage you to use your time with a minimum requirement and provide *23 paid holidays.

A Culture of Impact and Humanity: We care about the impact we make and the humanity we extend to each other our clients and our broader community. Learn more about the culture here:

Responsibilities

• Support the development of modernized people solutions for HR/People teams and their employees in all aspects of HR/People Operations to improve workplace experiences.

• Use human-centric design thinking approach to build client deliverables and provide exceptional client employee experiences.

• Lead HR tech projects to include strategy requirements gathering vendor selection and implementation.

• Oversee system configuration integration user acceptance testing and training.

• Drive adoption through change management communication and ongoing optimization.

• Draft client surveys to support clients overall project needs and objectives.

• Admin surveys for client projects to include building in survey tool launching communications building results dashboard and communicating with the delivery team with updates/needs etc.

• Build manage and analyze survey dashboards using tools like PowerBI Tableau or similar.

• Work on project deliverables in livingHRs practice areas: Org Design and Workforce Planning People Operations and Core HR HR Tech Selection and Implementation Total Rewards and Compensation Strategy (M&A Business Strategy People Strategy) Performance Management / Learning and Development DEIB.

• Support client engagements with a focus on delivery excellence strategic alignment and profitability.

• Positively impact client satisfaction and retention through exceptional service delivery and achievement of KPIs (e.g. NPS client retention referrals account growth).

• Partner with the Principal to build and maintain strong client relationships delivering strategic insights that influence clients KPIs (e.g. eNPS turnover time to fill) and identifying client growth opportunities.

• Serve as a trusted advisor from initial engagement to ongoing client evolution demonstrating livingHRs value as a long-term partner.

• Apply project management skills to ensure accurate reporting effective communication and successful project outcomes.

• Track billable work and maintain project management software and CRM data.

• Align HR strategies with clients broader business objectives through a combination of strategic thinking and hands-on operational expertise.

• Participate in highly collaborative project teams to deliver support and deliverables to clients in alignment with livingHRs standards for productivity utilization and client impact.

• Partner with project teams to deliver strategic insights through QBRs and executive summaries to provide recommendations to clients to enhance the employee experience and business outcomes.

• Optimize HR processes policies and systems to enhance efficiency compliance and employee experience.

• Implement core HR practices including onboarding employee relations and policy development.

• Advise on compliance with federal state and local employment laws and regulations.

As a Director you will also....

• Own strategic client accounts driving growth through exceptional delivery.

• Facilitate executive-level discussions to align HR strategies with business goals.

• Lead proposal development and support business development activities.

• Advise client executives on organizational design talent and culture.

Role Requirements

• Strong preference for experience working directly with clients in professional services PEOs or recruiting agencies.

• Internal HR generalist experience required across multiple disciplines (e.g. talent acquisition employee relations total rewards workforce planning).

• Commitment to flexible high-performance ways of working in exchange for exceptional performance.

• Self-motivated adaptable and able to thrive in a fast-paced client-facing environment.

• Exceptional organizational skills with the ability to manage multiple client accounts and projects simultaneously.

• Strong communication consulting and relationship management skills.

• Willingness to travel as needed (minimal travel required).

• Preferred certifications include HR credentials (PHR SPHR SHRM-CP SHRM-SCP) and HR tech platform certifications (Workday SuccessFactors Oracle HCM etc.).

• Proficiency with reporting survey and dashboard tools with systems like PowerBI Tableu and/or Qualtrics

• For senior levels demonstrated executive presence influence and advisory skill

• 10 years HR/consulting experience including significant client relationship management. Demonstrated success advising senior leaders and delivering enterprise-level HR initiatives.

• Bachelors required; Masters degree strongly preferred.

• This role is primarily performed in a remote or office setting and requires the ability to:

• Work at a computer for extended periods

• Communicate clearly and effectively through digital platforms

• Participate regularly in video meetings with camera on

• Travel occasionally to client sites and work onsite which may involve standing walking or facilitating in-person meetings

• Occasional light lifting of materials up to 10 pounds may be required. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of the role

What You Can Expect

While we wish we could personally respond to every candidate we will only reach out to candidates that meet or exceed the requirements and align with where livingHR has hub offices (

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Required Experience:

Director