M365 Copilot SME

Sheffield - UK

Monthly Salary: Not Disclosed

Experience Required: 5years

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Location : Sheffield

Role 3 M365 Copilot SME (3x Vacancies)

Provide 3rd / 4th Line Operational Support for M365 Copilot across HSBCs tenant. Providing incident response via complex troubleshooting policy/configuration changes and mass deployments throughout the organisation.

Key Responsibilities:

Incident & Problem Management

Triage and resolve complex M365 escalations / Multi User Incidents (usage access errors unexpected results).

Root cause analysis across M365 Admin Centre Entra Conditional Access SharePoint/OneDrive permissions Teams Group Policy Objects Aternity etc

Observability and Monitoring

Advanced understanding of monitoring and observability tools such as Thousand Eyes and Downdetector

Required Qualifications:

58 years in Microsoft 365 support at enterprise scale.

Strong skills in Microsoft Copilot SharePoint/OneDrive permissions Entra ID Conditional Access.

Experience working within regulated environments and producing audit-ready artifacts.

Preferred

Exposure to large scale Copilot deployments (free/M365) in the financial sector.

Proficiency with PowerShell and Graph API for troubleshooting and reporting.

Provide CoPilot knowledge sharing sessions to fellow M365 Application owners.

Mandatory Skills: Microsoft Teams Voice .

Location : Sheffield Role 3 M365 Copilot SME (3x Vacancies) Provide 3rd / 4th Line Operational Support for M365 Copilot across HSBCs tenant. Providing incident response via complex troubleshooting policy/configuration changes and mass deployments throughout the organisation. Key Responsibilities: ...