Customer Care Specialist (German Speaker)

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming manual work that gets in the way of real work our tools automate everything from travel bookings to expenses invoice processing and more. By eliminating this shadow work that wastes hours erodes morale and saps innovation were on a mission to power real work with real impact.

Were trusted by more than 10000 companies worldwide including Wise On Running Breitling and Fabletics and were tackling the 7 hours of lost productivity per employee each week a $1.7 trillion problem.

Founded in 2015 Perk has grown into a global company of more than 1800 people across 12 offices globally with headquarters in London and Boston. We combine innovation control and simplicity to transform how businesses work and how people feel at work.

At Perk were driven by our values like being an owner delivering a 7-star experience and working as one team. We value curiosity purpose and mindset not just knowledge to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries representing over 70 countries. If youre excited about having a real impact and shaping how millions of people experience work wed love you on the team.

Visit to learn more.

About the Role

Join Perk as a key member of our Customer Care team where you will play a pivotal role in delivering exceptional customer experiences. As a representative of Perk youll help resolve a variety of inquiries provide insightful support and ensure every interaction contributes to our commitment to excellence.

In this role youll collaborate with cross-functional teams and learn our ever-evolving product suite helping customers navigate their needs while upholding our values of transparency empathy and efficiency.

What Youll Do

• Respond to customer queries via email chat and phone in a timely and knowledgeable manner

• Troubleshoot and resolve issues while providing accurate information and following up as needed

• Document interactions and escalate complex cases to the appropriate teams

• Ownership of incoming requests from customers including the creation of tickets for the internal organization

• Ownership for tracking-to-resolution of recorded incidents or bugs

• Answering and handling customer inquiries for our customers in Germany Switzerland and the rest of Europe

• Internally youre the first point of contact for knowledge on the operational use of our software

What Were Looking For

• You finished your studies or your apprenticeship or has some work experience of at least one year in an operational area (ideally Finance Support Customer Care)

• Background in finance and or accounting is a strong plus

• Operational experience with a high turnover of external customer inquiries and internal clarifications from the team is a plus

• Ability to handle a variety of tasks at a high frequency

• Structured and detail oriented approach to work

• Fluency in English and German additional languages are a plus

What we offer

• Receive competitive compensation and equity ownership in Perk

• Rest and recharge with our generous allocation of vacation days plus public holidays

• Take control of your physical health with your choice of private healthcare or a gym allowance

• Know that your loved ones are protected financially through your Life Insurance if the worst were to happen

• Join our unforgettable Perk events including our spectacular annual summer party

• Always feel supported with Spring Health our market-leading wellbeing partner providing fast comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones

• Make your money go further with our flexible compensation plan

• Focus on your family with 17 weeks paid parental leave during your childs first year

• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes

• Broaden your horizons with up to 20 Work from Anywhere days per year

• Nurture your language skills with in real-life English Spanish and Catalan lessons

• Follow your passions and take a four-week fully paid sabbatical once you reach 5 years

• Let us help you move to one of our hubs with relocation support

Note - This position requires being based in Barcelona. We can help with relocation if necessary.

Take the next step in your career and join us in shaping the future of customer experience at Perk!

How We Work

At Perk we take an IRL-first approach to work where our team works together in-person 3 days a week. As such this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity productivity creativity and ultimately making us a great place to work.

For certain roles we can help with relocation from anywhere in the world English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base and we want to make sure the people behind our product reflect that. Were an equal opportunity employer which means youre welcome at Perk regardless of how you look where youre from or anything else that makes you well you.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in @ or @ our verified social media channels or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment training or fees request sensitive personal information such as bank details early in the process or communicate through unofficial apps like WhatsApp Telegram or Signal. If you receive a message claiming to be from Perk that seems suspicious please do not respond. Forward it to and we will confirm whether it is legitimate.

Required Experience:

IC