Neighbourhood Officer (12 month FTC)

Were VIVID! We offer a vibrant friendly inclusive culture that supports develops and attracts the best people!

Were recruiting for aNeighbourhood Officerto join our team on a 12- month fixed term contract. This is afull-time role working 37 hours a week. This role will be contractually based out of ourBasingstoke office predominantly covering the Waverley area (including Godalming Farnham and Haslemere). This is a remote working role so youll mostly be out & about within the community in your designated patch!

Want to know what we can offer you

• 26days holiday (plus bank holidays)pro rata with the opportunity to buy or sell annual leave
• A productivity-related bonus scheme to enhance your take-home
• A generous contributory pension of 6%.Wellmatch employee contributions between 7% and 10%
• Life assurance paid at x 3 annual salary
• Private medical insurance
• Health care cash plan calledMedicash
• Enhanced pay for maternity paternity adoption and shared parental leave
• Access to counselling legal and financial information
• Electric car scheme
• Huge varietyof in-house & e-learning courses and a range of coaching and mentoring programmes

Heres the facts about the role:

As a neighbourhood officer youll be main contact for your customers within your patch. As their go-to person they can talk to you about a range of matters in relation to their tenancy conditions health and safety issues rent/service charges repairs and more.

The overall aim of this role is to help create attractive safe and sustainable communities for our customers to live in. As part of this youll make sure we offer them good quality and value for money services. Youll soon get to know and understand who our customers are and be able to identify the support they may need to keep their tenancies. Youll also recognise when youll need to make referrals to the tenancy support team so that things are put in place for customers to keep & maintain their tenancies.

Were looking for someone who has a strong customer focus who can confidently handle challenging customers and any neighbour disputes. Resilience assertiveness and the ability to work under pressure are important in this role. Youll have demonstrable experience of working with the general public face to face or in a public services environment. Youll have an awareness / understanding of the social housing sector although experience in housing management/law would be an advantage. Were really keen to encourage people from a variety of backgrounds who can apply a range of transferable skills and a fresh approach to how we deliver a great customer experience.

As this role involves travel a full UK driving licence and access to a vehicle for business use is a requirement. Business mileage will be paid.

While youll have a designated patch all neighbourhood officers are expected to occasionally provide cover/support to other areas when needed.

This offer is subject to a satisfactory DBS check.

Interviews are due to take place 26 & 27 Jan (subject to change).

Were a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home and from the moment customers move into their VIVID home were here to help with that and more.

Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term and this means in the quality safety and energy efficiency of existing homes and neighbourhoods with a firm focus on improving services so theyre easy to use and access by our customers.

Were addressing the shortage of affordable housing in the south building the right type of homes to meet the needs of our local communities. Were the sixth largest developer of new homes amongst housing associations in England having built over 1500 last year.

This is summed up in our vision More homes bright futures.