ESIS Senior Claim Representative , AGL

ESIS is seeking a Senior Claims Representative to manage commercial auto and general liability claims for client accounts. Reporting to the Claims Team Leader this role is responsible for investigating and resolving bodily injury claims promptly fairly and in accordance with established best practice guidelines.

Duties include but are not limited to:

• Work under limited supervision to receive assignments and review claim and policy information providing background for investigations and determining policy obligations as appropriate for the line of business.
• Contact interview and obtain statements (recorded or in person) from insured individuals claimants witnesses medical professionals legal representatives law enforcement and other relevant parties to gather necessary claim information.
• Inspect and appraise damage for property losses or arrange for such appraisal depending on the line of business.
• Review evaluate and negotiate bodily injury claims of varying severities.
• Manage litigation on behalf of clients or insureds.
• Assess facts obtained during investigations to determine the extent of liability and the companys obligation under the policy contract.
• Prepare reports on investigations settlements claim denials and evaluations of involved parties.
• Set reserves within authority limits and recommend reserve changes to the Team Leader.
• Review the progress and status of claims with the Team Leader discussing challenges and recommending solutions.
• Prepare and submit unusual or potentially undesirable exposures to the Team Leader.
• Assist the Team Leader in developing improved methods for handling claims.
• Settle claims promptly and fairly.
• Obtain releases proofs of loss or compensation agreements and issue company drafts for claim payments.
• Communicate claim denials to claimants insureds/customers or attorneys as applicable.

• Five or more years of claims handling experience demonstrated through career progression within the company or a similar organization.
• Ability to work independently with minimal supervision from a Team Leader.
• Advanced technical knowledge of claims handling processes and terminology.
• Excellent negotiation skills.
• Strong communication and interpersonal skills for positive interactions with claimants customers insureds brokers attorneys and other stakeholders regarding losses.
• In-depth knowledge of the companys products services coverages and policy limits as well as a thorough understanding of claims best practices.
• Comprehensive knowledge of applicable state and local laws relevant to the line of business managed.
• Outstanding customer service skills.

An applicable resident or designated home state adjusters license is required for ESIS Field Claims Adjusters. Adjusters that do not fulfill the license requirements will not meet ESISs employment requirements for handling claims. ESIS supports independent self-study time and will allow up to 4 months to pass the adjuster licensing exam.

The pay range for the role is $76000 to $109000. The specific offer will depend on an applicants skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package more details on which can be foundon our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

ESIS a Chubb company provides claim and risk management services to a wide variety of commercial clients. ESIS innovative best-in-class approach to program design integration and achievement of results aligns with the needs and expectations of our clients unique risk management needs. With more than 70 years of experience and offerings in both the U.S. and globally ESIS provides one of the industrys broadest selections of risk management solutions covering both pre- and post-loss services.