Client Service Manager Vice President
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
At J.P. Morgan (JPM) we are committed to delivering exceptional client service. As a Client Service Manager VP in Securities Services you will have the opportunity to build strong relationships with our clients and ensure their satisfaction with our services.
As a Client Service Manager (CSM) in Securities Services you will join the client service team and have an assigned book of clients. You will have ultimate ownership for client satisfaction with JPM pulling together the internal teams and resources required to successfully service your book of business and drive client satisfaction.
Job responsibilities
- Build relationships with clients and serve as the escalation contact for clients and JPM stakeholders.
- Participate in client meetings update clients on product and system enhancements and work to ensure client ongoing satisfaction with JPM.
- Establish an on-going governance structure and lead governance of processes for all products including measurement and monitoring of service levels using KPIs and RAG ratings.
- Drive reduction of billing errors and carry costs.
- Provide strong oversight and manage to completion all global initiatives handled by the team.
- Lead mentor and develop the team.
Required qualifications capabilities and skills
- Bachelors degree.
- At least eight years of experience working at a financial services organization focused on servicing institutional clients.
- Strong knowledge of Global Custody and/or Traditional Hedge Private Fund Services.
- Three to five years of direct people management.
- Strong communication presentation and project management skills.
- Effective problem solving and decision-making skills.
- Ability to exercise sound judgment and make effective decisions on behalf of clients and JPM.
Preferred qualifications capabilities and skills
- Drive for continuous improvement.
Required Experience:
Exec
Key Skills
- Change Management
- Financial Services
- Growing Experience
- Managed Care
- Management Experience
- Analysis Skills
- Senior Leadership
- Performance Management
- Process Management
- Leadership Experience
- negotiation
- Analytics
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
