Account Manager

About Us

Gasser Chair is a distinguished leader in the design and manufacturing of premium seating solutions trusted by some of the worlds most recognized hospitality and gaming brands including Wynn Caesars Ritz-Carlton and Hilton. We design and produce custom seating that balances performance durability and design-delivering solutions that meet the demands of high-traffic environments.

Founded in 1946 Gasser Chair is a third-generation family-owned company with a long-standing reputation for quality integrity and innovation. While our reach is global our approach remains hands-on and relationship-driven with a strong emphasis on operational excellence and long-term partnerships.

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Position Overview

Gasser Chair is seeking an Account Manager to serve as the primary point of contact for assigned customer accounts supporting orders from quote through delivery while ensuring alignment with customer expectations internal standards and sustainability initiatives.

Reporting to the Sales Operations & Sustainability Manager this role works closely with Logistics Engineering and Manufacturing to ensure accurate communication timely execution and consistent service across all stages of the customer relationship. The Account Manager plays a key role in maintaining account continuity supporting sales strategies and identifying opportunities for account growth.

Key Responsibilities

1. Customer Relationship Management: Serve as the main point of contact for assigned accounts responding to inquiries and resolving concerns in a timely and professional manner.
2. Order Coordination: Collaborate with internal departments to facilitate smooth order entry production updates and delivery scheduling.
3. Quotation Management: Generate review and follow up on quotes ensuring accuracy and alignment with pricing lead times and customer specifications.
4. Account Growth: Identify and pursue opportunities to expand existing customer accounts through upselling cross-selling and value-added services.
5. Project Oversight: Support large-scale or complex orders by coordinating project timelines sample approvals and customer communication.
6. Issue Resolution: Investigate and resolve any post-sale issues including returns complaints or service claims ensuring timely follow-up and internal communication.
7. Sales Support: Assist team leads and Ops Manager with reports client follow-ups sales campaigns and process improvement initiatives.
8. Sustainability Alignment: Support customer sustainability goals by aligning projects with Gasser Chairs environmental initiatives and providing relevant documentation or product details.
9. CRM and ERP Utilization: Maintain accurate records of customer interactions order details and sales activity within the companys CRM and ERP systems.
10. Team Collaboration: Work cross-functionally to ensure account deliverables are met with precision and efficiency.

Qualifications

1. Associate degree or higher in Business Sales or a related field; Bachelors degree preferred.
2. Minimum of 2 years of experience in account management inside sales or customer-facing roles in a manufacturing or B2B environment.
3. Strong organizational and project management skills with the ability to manage multiple priorities.
4. Excellent communication and interpersonal skills with a customer-first mindset.
5. Proficiency in Microsoft Office Suite; experience with ERP and CRM systems preferred (e.g. Infor SyteLine).
6. Ability to analyze data and provide insights to support decision-making and improve customer experience.
7. Detail-oriented with a proactive approach to solving problems and improving processes.

Physical Requirements

This role is primarily based in an office environment and requires extended periods of sitting computer use and communication via phone and email. Occasional travel may be required for client visits or trade shows. The position may also require walking through the manufacturing floor to gather information or support project coordination.

Gasser Chair Company is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Required Experience:

Manager