Customer Success Account Manager LATAM Spanish Speaking

Who is Forcepoint

Forcepoint simplifies security for global businesses and governments. Forcepoints all-in-one truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20 years in business. 2.7k employees. 150 countries. 11k customers. 300 patents. If our mission excites you youre in the right place; we want you to bring your own energy to help us create a safer world. All were missing is you!

Overview

The Customer Success Account Manager (CSAM) Bilingual serves as the primary point of contact for assigned customers combining commercial ownership with strategic customer success management. This hybrid role is responsible for driving retention adoption and growth across the existing customer base by ensuring successful business outcomes and long-term customer value realization.

The CSAM acts as a trusted advisor aligning Forcepoints cybersecurity solutions including Data Loss Prevention (DLP) CASB and related data protection technologies with each customers evolving security and governance priorities.

Location: Austin TX (must go into the office 2x a week)

Key Responsibilities

Customer Success & Engagement

• Serve as the primary post-sale contact for assigned customers ensuring a unified experience across renewals adoption and success initiatives.

• Must be bilingual in Spanish & English

• Develop a deep understanding of the customers security posture goals and operational challenges to guide them toward maximum product value.

• Drive proactive engagement including success planning roadmap discussions quarterly business reviews (QBRs) and ongoing account health monitoring.

• Collaborate cross-functionally with Support Product Management and Professional Services to accelerate issue resolution and feature adoption.

• Identify opportunities for expanding product utilization and aligning additional Forcepoint capabilities to customer objectives.

Renewals & Commercial Management

• Own the renewal cycle for assigned accounts ensuring timely renewals and minimizing churn risk.

• Manage a quota tied to annual recurring revenue (ARR) including upsell of add-on products and professional services.

• Accurately forecast renewals and expansion opportunities using CRM tools and pipeline tracking.

• Partner with Sales and Channel teams to ensure seamless handoffs renewal strategy alignment and account coverage.

Advocacy & Retention

• Maintain high customer satisfaction and referenceability by acting as an advocate within Forcepoint for customer needs.

• Monitor account health signals (usage metrics support cases sentiment) and lead mitigation plans for at-risk customers.

• Capture and relay customer insights to Product and Engineering to inform roadmap prioritization and feature development.

Operational Excellence

• Execute engagement and renewal processes consistently in line with organizational standards and KPIs.

• Leverage CRM Success Plans and account health dashboards to maintain accurate data and document customer interactions.

• Participate in team collaboration sessions to share best practices success stories and renewal execution strategies.

Forcepoint is committed to fair and equitable compensation practices. The salary range and variable compensation for this role is100000.00 - 130000.00 and represents the low and high end of compensation for this position. Actual salaries are determined by various factors including but not limited to location experience and listed is just one component of Forcepoints total compensation package for employees. Other rewards may include bonuses paid time off policy and many region-specific benefits

Dont meet every single qualification Studies show people are hesitant to apply if they dont meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace so if there is something slightly different about your previous experience but it otherwise aligns and youre excited about this role we encourage you to apply. You could be a great candidate for this or other roles on our team.

The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race color creed religion sex sexual orientation gender identity marital status citizenship status age national origin ancestry disability veteran status or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Companys career webpage as a result of your disability. You may request reasonable accommodations by sending an email to .

Forcepoint is a Federal Contractor. Certain positions with Forcepoint require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be U.S. Persons as defined in these regulations. Generally a U.S. Person is a U.S. citizen lawful permanent resident or an individual who has been admitted as a refugee or granted asylum.

Applicants must have the right to work in the location to which you have applied.