L2 Field Technician
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Job Location:
Charlotte, VT - USA
Monthly Salary:
$ 60000 - 75000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
L2 Field Technician
Location: Charlotte NC/Remote work options after training
Salary: $60000 - $75000 Benefits
Benefits: Medical Dental Simple IRA w/match Holidays PTO Travel Reimbursement
Job Type: Full-Time
Typical Hours: Mon-Fri; 40 hrs. (Flexible)
Travel: up to 50% local (day travel) only
Start Date: ASAP
Sponsorship not available
L2 Field Technician Description
Our client a North Carolinabased Managed IT Services provider is seeking a skilled L2 Field Technician to support their client base in the Charlotte area. This role blends onsite client support with remote help desk work and is ideal for a customer-focused technician who thrives in an MSP environment. You will support client infrastructure across Microsoft 365 Active Directory networking and end-user systems while exercising strong judgment around onsite vs. remote resolution. The ideal candidate is technically capable highly organized and confident working independently in client-facing situations. This is an exciting opportunity with a small agile and growing company that will invest in your success by providing the technical training necessary to become an expert in the field.
Note: During the first two weeks this role will require daily attendance to the Winston-Salem office to support onboarding and training.
L2 Field Technician Responsibilities
Provide onsite and remote technical support to external clients
Resolve 510 support tickets per day
Manage and support Microsoft 365 Active Directory Azure and end-user systems
Troubleshoot desktops servers networking printing and peripheral hardware
Perform onsite hardware installations and new client onboardings
Configure and deploy workstations servers and networking equipment
Identify when onsite visits are required and optimize travel efficiency
Interface with vendors for hardware and warranty support
Maintain accurate documentation procedures and client records
L2 Field Technician Qualifications
3 years of IT support experience required (MSP experience strongly preferred)
Strong working knowledge of networking fundamentals (TCP/IP DNS DHCP VPNs wireless) required
Proficiency with Active Directory and Microsoft 365 (Exchange Online Teams SharePoint OneDrive) required
Experience installing configuring and supporting end-user hardware and servers required
Excellent communication skills with a strong customer service mindset required
Required Experience:
IC
Key Skills
- Computer Hardware
- Customer Service
- Hand Tools
- Computer Networking
- Field Service
- POS
- Windows
- Mechanical Knowledge
- Service Technician Experience
- Merchandising
- Project Coordination
- Troubleshooting
About Company
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