Program Manager
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Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
GENERAL SUMMARY
Looking for someone available
Tuesday and Thursday from 10-7pm and 2 Saturdays a month
The Program Manager is responsible for delivering a high quality personal customer experience byensuring that Sylvan education programs are delivered by teachers as designed and that the ongoingeducation needs of Sylvan families are met. To ensure a personal learning experience they alsomonitors student performance meets regularly with families and connects with school teachers tohelp ensure the application of skills learned in the classroom. Theyalso observes and coachesthe teaching staff ensuring robust instructional experiences. The Program Manager also communicates with the Center Directorregularly to ensure quality and consistency of the customer experience.
ESSENTIAL JOB FUNCTIONS
- Observes and coaches instructional staff on a regular basis to ensure that teachers follow
- Sylvans Instructional Management guidelines and deliver instructional sessions that arebalanced and robust
- Manages and delivers all conference activities such as preparing conference materials andmeeting with parents to keep families enrolled in Sylvan
- Sets weekly goals with Center Director to drive sales growth
- Selects and hires teachers ensuring that all new staff meet Sylvan hiring standards
- Ensures that all teachers are trained and certified to deliver Sylvan programs
- Schedules and manages teaching staff to meet Center needs and to control labor costs
- Partners with Center Director to run day-to-day operations including customer accountmanagement
- Motivates and develops staff by providing ongoing learning opportunities
- Ensures initial and ongoing progress assessments are administered according to Sylvanstandards
- Ensures that all staff who administer assessments are trained and certified
- Monitors student progress to ensure goals are achieved and ongoing family needs are met
- Establishes and maintains ongoing communication with classroom teachers to ensure Sylvanprograms meet student and family needs
- May also be required to make school visits establish and maintain relationships with schoolsfor partnership and marketing purposes
- Checks students in and out of the Center with particular attention to student safety and well-being
- Greets and assists students parents and potential customers according to Sylvan standards
KNOWLEDGE REQUIRED
- Bachelors Degree in Education or in Communication
- State or provincial teaching credentials (current or expired)
- Minimum of one or two years of teaching experience preferred; Experience in supervisor rolepreferred
- Knowledge of current educational policy
- Previous retail and/or sales experience preferred
- Familiarity with instructional technology and tablet computers
- Experience using Microsoft Word and other standard business applications used by the Center
- Knowledge of general office equipment such as copiers printers and office phones
- Experience using social media (Facebook Twitter etc.) preferred
SKILLS AND ABILITIES REQUIRED
- Proven ability to engage motivate and inspire students to learn
- Proven ability to supervise coach and develop teachers/instructional staff
- Strong customer service interpersonal and communication skills
- Strong analytical and problem solving skills
- Proven ability to discuss and sell Sylvan products and services to new and existing customers
- Strong organizational skills; Proven ability to manage multiple tasks and be flexible
- Self-sufficiency in ownership of work and tasks
- Proven ability to communicate effectively in writing as appropriate for the needs of theaudience
- Ability to work collaboratively; Strong team player
- Ability to work a flexible schedule including evenings and weekends
- Ability to occasionally lift and/or move up to ten pounds
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills knowledge and abilitiesrequired.
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
Sylvan Learning Sylvan Learning is the industry leader in providing supplemental education to children in pre-kindergarten through 12th grade. With over 30...
