IT Operations & Systems Analyst

Come work with us to do what you love and stay for the Frontier TRACK

• Team Centric: We each take responsibility for fostering an environment of personal and professional growth. We are eager to help support and collaborate with one another recognizing that we are better when we work together.

• Respectful and Inclusive: We treat everyone the way we want to be treated and accept everyone on the team just as they are.

• Autonomous and Accountable: We are entrusted with and given the space to do our work and in turn hold ourselves accountable for results.

• Committed to Excellence: We are fueled by the desire to be our best and to make an impact now and tomorrow.

• Keep it Real: We lead with integrity and genuineness in our work interactions and relationships.

The key responsibilities and how you will make an impact:

• Support and lead ERP-related initiatives and projects

• Collaborate on troubleshooting and resolving ERP-related issues identifying root causes and implementing effective solutions.

• Provide timely IT Helpdesk and end-user support in a fast-paced environment ensuring tickets are resolved efficiently.

• Support and troubleshoot Microsoft 365 services (Exchange SharePoint OneDrive Teams Intune) and Windows-based environments.

• Diagnose and resolve hardware software network and security issues ensuring minimal disruption to operations.

• Escalate complex issues with detailed reports for further investigation and resolution.

• Identifying the root cause of problems and proposing solutions to prevent recurrence.

You are our ideal candidate if you have:

• Experience with ERP systems is a must;experience working with ERPs such as Acumatica NetSuite Epicor SAP or Microsoft Dynamics 365 is highly valued.

• IT related education or experience (e.g. IT certification or diploma in an IT related field)

• Strong knowledge of Microsoft technologies including Windows OS Microsoft 365 (Exchange SharePoint OneDrive Teams) and Intune.

• Hands-on experience with system and platform integrations along with strong database management skills is required.

• Background in logistics and e-commerce is a plus.

• Strong cybersecurity knowledge.

• Familiarity with VoIP solutions (RingCentral or equivalent).

• Understanding of networking concepts and remote access tools (VPN Remote Desktop).

• Strong problem-solving skills with an emphasis on quick resolution and preventive strategies.

• Ability to work independently and as part of a team to maintain smooth IT operations.

Soft Skills:

• Problem-solving and critical analysis

• Clear and effective communication with users at different levels

• Organization and task prioritization in a dynamic environment

• Teamwork and collaboration with other IT areas

Why join us (Brace yourself)

• We offer competitive compensation

• Extended Health and Dental Benefits Plan (100% Employer-paid Premiums on eligible benefits)

• Continuous Learning Assistance Program reimbursing up to $1500 per calendar year

• Group RRSP (Non-match)

• 15 Vacation Days to start and scale to 20 Vacation Days.

• Paid Religious Holidays and Volunteer Days

• Flexibility to help you balance work and life

• Corporate GoodLife Fitness Membership Discount

• Supportive leadership team and Culture Committee that works to maintain a positive culture

• Fully stocked snacks team BBQs and other company paid meals (we love to eat!)

What are we at the frontier of

Providing quality and top brand dental supplies to dental practices all across North America. Our customers trust our deep knowledge of the dental trade and our ability to provide the right products at competitive prices all through simple and efficient channels. We currently sell and distribute more than 30000 unique products to 3000 dental offices in Canada and the U.S. Were on the cusp of something big.

With roots in the dental wholesale and distribution industry Frontier Dental Supply Inc. was formed in 2016. We are headquartered in the Greater Toronto Area (GTA).

We are proud to have been certified and awarded the following:

• Great Place to Work for four consecutive years.

• The Best Workplaces in 2021.

• Finalist for Fastest Growing Company 2021 and Startup Business of the Year 2021 by CanadianSME.

• Excellence in Customer Service 2023.

Who is at the frontier of our success

Our people. Our people make it all possible. Thats why we seek to grow our team with individuals who desire to stay on course the Frontier TRACK.

Learn more about what its like to work at Frontier Dental Supply Inc. from our very own employees on our Glassdoor page.

Were rooting for you! We thank all candidates for taking the time to apply. However only those candidates selected to move forward in our recruitment process will be contacted.

Here at Frontier Dental we are a diverse team that nurtures an inclusive environment. We attribute our growth significantly to our ability to learn from one anothers perspectives. Frontier Dental values the unique skills and experiences of each of our candidates; recognizing that each prospective team member contributes to our efforts in building a diverse and inclusive place to work.

We are committed to being an equal opportunity employer and are happy to provide accommodations upon request at all stages of the recruitment process. Should you require any disability-related accommodation to support your participation in our recruitment process please notify us and we will work with you to meet your accessibility needs.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of employees so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed.

Frontier Dental uses an automated Applicant Screening Tool to assist in reviewing applications. This tool evaluates candidates based on job-related criteria including skills experience and qualifications listed in your application materials.

You may request an alternative non-automated assessment or an explanation of how the evaluation was conducted by contacting . All notices and candidate requests will be documented for compliance purposes

Required Experience:

IC