Tanger Ambassador- Grand Rapids

About the Company

At Tanger our mission is to create shopping destinations thatentertaininspire andbring our communities together. Guided by our vision tolead the evolution of shopping weve spent over four decades innovating the retail experience as a premier owner and operator of outlet and open-air centers.

We live our values every day: we lead with integrity foster inclusion and embrace innovation to drive meaningful change. These principles come to life through our actionswebuild trustchallenge the status quowin together and continuously push boundaries to deliver exceptional value and experiences to make it happen.

Tanger team members are our most important asset and were proud to offer an environment where everyone is welcomed respected heard supported and able to thrive. Our emphasis on relationships employee growth and exciting career opportunities sets us apart. And our spirit of innovation expertise and relentless pursuit of excellence brings us together.

About the Role

In our continued mission to create shopping destinations thatentertaininspire andbring communities together Tanger is seeking a

This role offers the opportunity to work both independently and collaboratively

supported by a flexible Teams-driven workplace designed to empower connection innovation and impact across geographies.

About the Tanger Perks:

• Competitive salary

• Generous Suite of Medical Dental and Vision Benefits

• 401(k) match

• Paid PTO and Holidays

• Paid Volunteer Hours

• Team Member Paid Leave Programs

• Tuition Reimbursement

• Wellness Incentives

• Group Life and Disability Insurance

• Voluntary Benefits

• Team Member Discounts

• And more

How can you contribute to what we do

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Maintain a polished and professional appearance that aligns with our brand image.
• Attend Tanger virtual or in-person sessions webinars or meetings to enhance knowledge and skills as a brand ambassador.
• Engage and proactively assist all guests across the center as assigned driving consumer awareness providing a consistent brand voice and creating a fun welcoming atmosphere.
• Develop and maintain expert knowledge of all center store locations amenities local and national programs promotional offers and event details in order to answer questions and provide superior customer service to Tangers shoppers and retailers.
• Prepare and hand out samples coupons and product information. Distribute these marketing and promotional materials to shoppers.
• Collect and record customer feedback and information as needed internally and for client relations.
• Use expert mobile technology skills to educate all shoppers on TangerClub benefits and opportunities for additional savings sales contests events and loyalty perks via the Tanger Mobile App. Assist new customers in signing up for TangerClub and any help needed with the Mobile App.
• Represent Tanger by actively participating in on-site and off-site marketing events to promote marketing initiatives locally and regionally for conferences trade shows and other events.
• Assist in set up organization and breakdown for events.
• Capture and recap promotional events via photos video audio etc.
• Foster partnerships with our retailers by responding appropriately to retailer requests.
• Assist center management team as needed.
• Drive operational excellence according to Tanger policy and procedure by reporting center issues or concerns in a timely and accurate manner to center management and in accordance with policy.
• Provide general administrative and clerical support to include general office up-keep and organization.
• Assist in receiving shipments route incoming mail and prepare outgoing mail and overnight packages as needed.
• As needed assist with the following and make sure they are maintained and regularly updated: emergency notification systems HVAC & roof logs center collateral & signage center website vendor check-in & social media channels.
• Assist in training new Brand Ambassadors as needed.
• Perform additional duties or participate in other special projects as assigned.

COMPETENCIES:

This list is illustrative only and not a comprehensive listing of all functions and tasks performed by incumbents of this class.

• Focused on making the best first impressionsmile welcome and connect with customers authentically.
• Effective in a variety of communication settings: one-on-one small and large groups or among diverse styles and position levels.
• Ability to offer best in class service anticipate needs and leave the customer with a positive Tanger experience.
• Ability to carefully listen and understand a customers situation in order to assist them.
• Able to acknowledge interact and build relationships with shoppers vendors and retailers.
• Ability to maintain a polite demeanor and demonstrate patience when interacting with customers.
• Ability to act in a professional manner at all times.
• Ability to remain up to date on Tanger marketing initiatives to drive revenue generation.
• Ability to communicate effectively including using positive language
• Outstanding verbal and written communication skills fluency in English bi-lingual in Spanish is a plus.
• Ability to use and navigate current/emerging technology and applications with proficiency. This includes mobile devices (mobile phones/iPads tablets).
• Ability to work outdoors promoting marketing initiatives designed to drive traffic and generate revenue.
• Ability to work a flexible schedule to accommodate business needs including nights weekends and holidays.
• Adhere to Tangers Values: Integrity Inclusion and Innovation

EDUCATION AND EXPERIENCE

• High School Diploma or work-related experience.
• 1-2 years customer service experience

PREFERRED EDUCATION AND EXPERIENCE

• 1 year administrative experience
• Bilingual: Able to read write and speak in Spanish

Experience the difference and be a part of our extraordinary team!

EEO and E-verify

Tanger values diverse perspectives backgrounds and unique contributions and is committed to fostering an environment where everyone is valued and respected. Our talent management approach which includes policy development training goals and targets is aimed at fostering a fair inclusive collaborative and innovative culture.

Tanger is proud to be an Equal Opportunity Workplace. All employment decisions are based on qualifications merit and business need.

Accessibility Note: If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs or if you are unable to use the online application please request accommodation or ask for an alternative method of applying by emailing:

.

All recruitment is managed internally; unsolicited agency submissions from recruiters or staffing agencies will not be considered.

E-Verify is a registered trademark of the U.S. Department of Homeland Security EOE. Drug Free Workplace. A background check will be conducted for this position. Tanger Management LLC participates in E-Verify.