Cash Apps process lead

       To assist the Team Lead in overseeing cash application operations ensuring the timely and accurate posting of customer payments.

       This role includes supervising a team resolving complex issues and driving process improvements to enhance efficiency and accuracy.

       The position acts as a critical support role to the Team Lead ensuring adherence to internal controls and compliance with organizational policies.

       Performing end-to-end cash application activities for AECOM entities on specified region.

       Follow established policies procedures and management guidance.

       Manage the daily cash applications activities ensuring timeliness and meeting all required SLA.

       Work closely with the team team lead/manager and relevant offshore and onshore teams within O2C Tower in reaching goals and accomplishing the team vision.

Responsibilities & Duties

• Assist the Team Lead in managing daily cash application operations.

• Monitor team performance to ensure timely and accurate application of payments.

       Provide guidance and training to team members to improve productivity and performance

       Supervise the processing of various payment types (checks ACH wire transfers credit cards etc.).

       Processing 30% volume or performing equivalent cash activities

       Review and resolve escalated issues related to unapplied payments short payments and overpayments.

       Ensure all payments are accurately posted to customer accounts within the agreed SLAs.

       Investigate and resolve complex payment discrepancies in collaboration with internal teams (e.g. PA billing) and external stakeholders.

       Monitor deduction trends and recommend resolutions to minimize disputes.

       Escalate unresolved issues to the appropriate level when necessary.

       Generate review and analyze daily weekly and monthly cash application reports.

       Assist in month-end and year-end closing activities related to accounts receivable.

       Identify trends in discrepancies and propose preventive measures.

       Collaborate with the Team Lead to identify opportunities for process improvements and implement best practices.

       Partner with IT and finance teams to optimize ERP systems for enhanced cash application processes.

       Serve as a point of contact for internal and external stakeholders regarding payment-related queries.

       Coordinate with treasury bank teams and other departments to resolve payment issues efficiently.

       Ensure all cash application activities comply with organizational policies and financial regulations.

       Support internal and external audits by providing necessary documentation and explanations.

Qualifications :

Qualifications & Requirements

• Bachelors degree in Accounting/Finance or equivalent relevant courses.

• 6 years of relevant professional experience in Cash application.

• At least 12 years in a supervisory or leadership role is preferred.

• Proficiency in ERP systems (e.g. Employee Center Oracle) is required.

• Advanced knowledge and understanding of accounting standards and procedures and internal controls.

• Proven experience as a cash applications or similar role

• Excellent skills in investigating/researching payment history/details

• Knowledge of billing procedures and collections

• Working knowledge of MS Office and databases

• Comfortable working with targets

• Patience and ability to manage stress

• Able to handle difficult or irate stakeholders

• Problem-solving skills

• Very keen to details

• Ability to work independently and contribute to broader team objectives

• Ability to multitask and manage time amid multiple deadlines 

Additional Information :

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status AECOM benefits may include medical dental vision life AD&D disability benefits paid time off leaves of absences voluntary benefits perks flexible work options well-being resources employee assistance program business travel insurance and service recognition awards.

AECOM is the global infrastructure leader committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities we solve our clients complex challenges in water environment energy transportation and buildings. Our teams partner with public- and private-sector clients to create innovative sustainable and resilient solutions throughout the project lifecycle from advisory planning design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at . 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts youll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills helping you build the career youve always envisioned. Here youll find a welcoming workplace built on respect collaboration and communitywhere you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. 

Remote Work :

No

Employment Type :

Full-time