Technical Support Agent
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Job Location:
New Hartford, NY - USA
Hourly Salary:
$ 19 - 21
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
For over four decades PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100000 restaurants in more than 110 countries. Embracing our Better Together ethos we offer Unified Customer Experience solutions combining point-of-sale digital ordering loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more visit or connect with us on LinkedIn X (formerly Twitter) Facebook and Instagram.
Position Description:
PAR is looking for a career-driven customer-focused Technical Support Agent to join our Call Center team. This entry-level role is ideal for individuals passionate about problem solving technology and providing top-tier customer support. With opportunities for growth and internal promotion this is a chance to launch your career with a company that values innovation and development from within.
Position Location:
Remote (U.S.-based)
Shift:
Overnight
Reports To:
Technical Support Manager
What Were Looking For:
Requirements:
1 year of Customer Service experience (Helpdesk experience preferred)
Background in restaurant or call center environments
Strong problem-solving and communication skills
Solid typing skills and working knowledge of Windows OS
Reliable broadband/fiber internet and access to a backup work location
Networking experience a plus
AAS in electronics tech or computer science a plus
A or Microsoft certifications a plus
Additional skills:
Passion for helping others and resolving technical issues
Ability to multitask and prioritize in a fast-paced environment
Strong team collaboration and customer relationship building skills
Ability to work weekends holidays and overtime as needed
Unleash your potential: What you will be doing and owning:
Provide first-level support for POS hardware/software and PAR products
Resolve operational and technical issues quickly and efficiently
Log and manage incidents using our service management tools
Follow escalation workflows and contribute to our knowledge base
Deliver exceptional service that fosters total customer satisfaction
Complete administrative support tasks related to customer service
Analyze issues and apply sound judgment to determine resolutions
Collaborate with internal teams and third-party engineers as needed
Interview Process:
Interview #1: Phone Screen with Talent Acquisition Team
Interview #2: Video interview with the Team (via MS Teams)
PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application pre-employment testing a job interview or to otherwise participate in the hiring process or for your role at PAR please contact .If youd like more information about your EEO rights as an applicant please visit the US Department of Labors website.
Required Experience:
Unclear Seniority
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
