At Bose Corporation we believe sound is the most powerful force on earth and for over 60 years we have been a company built on innovation excellence and independence. Privately owned fiercely customer-focused and driven by our values we continue to lead industries and transform lives through sound.

Today Bose Corporation is entering an exciting new era. Across multiple global Business Units and Global Functions we are shaping the future of audio technology automotive luxury and premium experiences. We invite you to join us in this transformation.

Job Description

Cloud Engineering Ops Lead (AWS Application Support)

Mission

Keep our AWS platforms and customer-facing apps available observable recoverable secure and costsensible. Make the runbook path the easiest path so on-call personnel feel calm and releases feel straightforwardin a good way.

Scope of the role

• AWS operations: EC2 EKS RDS ALB/CloudFront IAM/OIDC VPC/TGW/SGs patching and hygiene.
• Application support: release readiness runbooks post-deploy smoke checks performance baselines andclean rollback paths.
• Visibility: dashboards logs metrics traces synthetics error budgets and alert health.
• Backup & DR: policies schedules retention cross-region copies restore testing and DR runbooks (RPO/RTO owned and measured).
• Incident leadership: run Sev1/2 bridges keep comms clear and land postmortems with actions that actually close.
• Cost hygiene: tagging right-sizing SP/RI coverage lifecycle cleanups (EBS/EIP/AMIs).
• Team enablement: guardrails golden runbooks and small automations that remove toil.

Daytoday (what this looks like)

• Triage overnight alerts and hot issues set priorities and make sure owners are clear.
• Keep dashboards honest; fix flapping or missing alerts before they wake people up.
• Check backups and recent restore points; open tickets for any gaps and track to done.
• Unblock releases; verify smoke checks; keep environments tidy and predictable.
• Lead or delegate break/fix; no lingering mystery incidents.
• Write down what we learned in the runbook so the next person can fix it faster.

Weekly rhythm

• Ops review: incidents alerts deploys costs capacity and backup status in one short readout.
• Observability tuneup: delete noise add the missing signal and test a synthetic from the edge.
• Backup/DR: run a small restore test and record RPO/RTO evidence.
• Patch and change review: what shipped what rolled back why.

Monthly outcomes

• Share availability/SLOs MTTR change failure rate observability coverage backup compliance and costs in plain English.
• Close the top recurring issues (noisy alerts flaky deploys).
• Refresh the mostused runbooks; validate DR for one critical workload (tabletop or live restore).

Core responsibilities

• Own production readiness and stability for assigned AWS accounts and apps.
• Lead incidents and land postmortems; make the fixes stick.
• Keep monitoring/logging/tracing standards real; enforce SLOs and error budgets.
• Own backup strategy end-to-end including monthly restore tests and DR docs.
• Keep access leastprivileged and auditable; rotate secrets and certs on time.
• Drive cost posture and mentor the team; make on-call humane.

What good looks like

• Visibility: one clear dashboard per service clean alert routing low false positives.
• Backups: 100% jobs green (or retried) documented RPO/RTO and monthly restore tests that pass.
• Reliability: MTTR trending down; most issues solved by the first responder with a runbook.
• Change: predictable releases with smoke and rollback; fewer failed changes month over month.
• Cost: flat or down against growth; tagging at or above 95%.

Minimum Experience Required

• 810 years in cloud/app operations with strong AWS hands-on experience.
• Comfortable leading incidents shaping dashboards and alerts and automating the boring bits (Terraform Ansible Python).
• Experience running backups/DR in AWS and proving it with real restore tests.
• Cloud network experience.

Preferred Experience

• AWS Solution Architect Certification
• Any professional networking certifications
• ITIL Certification

At Bose youre inspired to be and do your best and are rewarded for your unique talents! Our compensation is thoughtfully tailored to your skills experience education and location and goes beyond base salary. The hiring range for this position in the primary work location of Atlanta Georgia is: $118900-$ hiring range for other Bose work locations may vary. In addition to competitive base pay we offer rewards including bonus programs comprehensive health and welfare benefits a 401(k) plan plus exclusive perks designed to support your wellbeing and a generous employee discount where you can immerse yourself in our products and experiences. We are a proudly independent companydriven by purpose guided by our values and united by a belief in the power of sound. As the world leader in audio experiences were creating whats nextpushing boundaries and delivering transformative sound experiences for people everywhere. Join us and make your next career move a mic-drop. Lets Make Waves.

Bose is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or any other legally protected characteristics. The EEOCs Know Your Rights: Workplace discrimination is illegal Poster is available here: Bose is committed to providing reasonable accommodations to individuals with disabilities. If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to Please include Application Accommodation Request in the subject of the email.

Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities and we provide reasonable accommodations to ensure ideal conditions are met during the application process.